Amy Haugland
Tugun,QLD
Summary
Dynamic Sales and Marketing Coordinator at Hymix Australia Pty Ltd.
Experienced at driving customer acquisition through innovative sales strategies and exceptional relationship building. Proven ability in data analysis and project management, enhancing workflow efficiency and achieving monthly sales goals. Recognized for outstanding professionalism and effective communication in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Sales & Marketing Coordinator
Hymix Australia Pty Ltd
Southport, QLD
10.2022 - Current
- Assisted in executing sales strategies to drive customer acquisition and retention.
- Collaborated with sales team to streamline communication and improve workflow efficiency.
- Maintained customer database, ensuring accurate records for targeted marketing efforts.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Provided support to the sales team in order to reach monthly goals.
- Compiled weekly and monthly reports of sales activities for management review.
- Analyzed customer feedback and provided reports on trends to management.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Performed administrative tasks such as scheduling appointments or updating databases.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Mentored newly hired employees by explaining company policies and procedures.
- Analyzed customer requirements to prepare accurate quotations and proposals.
- Collaborated with sales teams to ensure alignment on pricing strategies and offers.
Office & Account Adminstrator
Michael Bale & Associates Pty Ltd
Surfers Paradise, QLD
03.2021 - 10.2022
- Maintained accurate financial records and documentation consistently.
- Assisted in budget preparation and financial forecasting activities.
- Provided support during audits by preparing necessary documentation.
- Communicated with team members to streamline administrative procedures.
- Handled incoming calls, directing inquiries to appropriate personnel swiftly.
- Maintained inventory of office supplies, ensuring timely replenishment.
- Supported onboarding process by preparing new hire documentation and orientation materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed office correspondence and maintained organized filing systems.
- Assisted in preparing reports and presentations for management review.
Executive/Administrative Assistant
Metcash
Crestmead, QLD
09.2019 - 03.2021
- Managed executive calendars and scheduled appointments efficiently.
- Coordinated travel arrangements and prepared detailed itineraries for executives.
- Drafted, edited, and formatted internal and external communications promptly.
- Organized meetings, including logistics, agendas, and minutes documentation.
- Maintained filing systems and ensured easy access to important documents.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Created PowerPoint presentations used for diverse business needs.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Created newsletters to share company updates and events.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
Internal Sales
Lafarge Holcim
Milton, QLD
02.2012 - 09.2019
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed contract negotiations to ensure compliance and minimize risk.
- Reviewed contract terms for accuracy and alignment with company policies.
- Coordinated contract renewals and modifications to meet business needs.
- Prepared documentation for quotations and pricing.
- Analyzed customer requirements to prepare accurate quotations and proposals.
- Collaborated with sales teams to ensure alignment on pricing strategies and offers.
- Maintained up-to-date knowledge of industry trends and competitor pricing models.
- Utilized CRM software to track and manage quotation processes effectively.
- Communicated with clients to clarify specifications and gather necessary information.
- Reviewed technical documents to ensure compliance with customer needs and standards.
- Assisted in training staff on quotation preparation procedures and systems.
- Prepared accurate quotations based on customer requirements and company policies.
- Processed credit applications from new customers in accordance with established procedures.
- Provided technical support for product inquiries related to quotations as needed.
- Created reports summarizing weekly sales activity, including number of quotes issued and revenue generated from them.
- Collaborated with sales team to ensure customer satisfaction throughout the quotation process.
- Reviewed customer orders to determine appropriate pricing and discounts.
- Investigated discrepancies between actual invoices and original quotes when necessary.
- Conducted periodic reviews of existing purchase orders to ensure compliance with terms and conditions specified in the original quote.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
Education
High School Diploma -
Marsden State High School
QLD12-2024
Skills
- Customer service
- Sales strategies
- Data analysis
- Team collaboration
- Project management
- Office administration
- Conflict resolution
- CRM management
- Relationship building
- Sales pipeline development
- Professionalism
- Teamwork and collaboration
- Time management
- Training and development
- Establish pricing
- Written communication
- Problem-solving abilities
- Sales process management
- Organizational skills
- Reliability
- Team building
- Inventory management
- Adaptability and flexibility
- Effective communication
References
References available upon request.
Timeline
Sales & Marketing Coordinator
Hymix Australia Pty Ltd
10.2022 - Current
Office & Account Adminstrator
Michael Bale & Associates Pty Ltd
03.2021 - 10.2022
Executive/Administrative Assistant
Metcash
09.2019 - 03.2021
Internal Sales
Lafarge Holcim
02.2012 - 09.2019
High School Diploma -
Marsden State High School