Amy Heffernan
Darwin
Summary
26 Years old. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Mindil Beach Casino & Resort
11.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Traffic Controller
Traffic Works
10.2024 - 11.2024
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
Small Business Owner, Self-employed Nail-tech
Amy Heffernan
09.2021 - 05.2024
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
Senior Nail Technician
No 29 Nail Lounge
02.2018 - 07.2021
- opened and closed
- money handling
- scheduling
- front desk duties
Education
Nail technition and salon administration -
Bray Institute of Further Education
Ireland05.2016
Skills
- Customer service
- Appointment scheduling
- Front desk management
- Data entry
- Client communication
- Time management
- Money handling
Certification
Full Irish driving licence
white card
traffic control t1
Timeline
Receptionist
Mindil Beach Casino & Resort
11.2024 - Current
Traffic Controller
Traffic Works
10.2024 - 11.2024
Small Business Owner, Self-employed Nail-tech
Amy Heffernan
09.2021 - 05.2024
Senior Nail Technician
No 29 Nail Lounge
02.2018 - 07.2021
Nail technition and salon administration -
Bray Institute of Further Education
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