Antonietta Nicolazzo
MELBOURNE
Summary
Compassionate and reliable professional with extensive experience in customer service and community support. Proven ability to provide exceptional caregiving for individuals with intellectual disabilities. Highly organized and committed to fostering a positive environment for clients and families. Strong multitasking skills developed through managing a household of three children while ensuring consistent care and support.
Overview
2027
2027
years of professional experience
Work History
Casual Bistro Supervisor
WestSide Bingo
Sunshine West
2023 - Current
- Oversaw daily bistro operations to maintain service quality
- Provided exceptional customer service to enhance guest experience
- Assisted team members to facilitate efficient venue operations
Cashier / Floor Attendant
WestSide Bingo
Thomastown
2012 - 2020
- Processed cash transactions while providing excellent customer service
- Assisted patrons while enforcing venue procedures for safety and compliance
- Ensured a clean and organized environment for optimal patron experience
Volunteering
WestSide Bingo
Thomastown & Sunshine West
2011 - 2020
- Provided support and assistance to patrons with intellectual disabilities to foster an inclusive environment.
- Assisted in setting up events at local community center to enhance community engagement.
- Assisted customers and supported staff to ensure smooth operation during bingo sessions.
Titles Office Clerk
Sydney Road Community Titles Office
1985 - 1992
- Delivered front-desk customer service support to enhance client satisfaction
- Coordinated document processing and filing to maintain organized records
- Executed administrative and clerical tasks to ensure efficient office operations
Volunteering
Tarana Boys Home
Tarana
1984 - 1984
- Participated in outreach activities designed to promote awareness about available youth volunteering opportunities.
- Facilitated communication between different teams within the organization related to volunteering efforts.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Assisted staff in providing care and mentorship to young boys in a residential setting.
Education
Year 12 -
Sydney Road Community School
Brunswick, VIC12-1983
Skills
- Client care and support
- Relationship building and communication
- Organizational skills and time management
- Patience and behavior support
- Leadership and teamwork
- Excellence in customer service
- Adaptability and problem solving
- Conflict resolution
Timeline
Casual Bistro Supervisor
WestSide Bingo
2023 - Current
Cashier / Floor Attendant
WestSide Bingo
2012 - 2020
Volunteering
WestSide Bingo
2011 - 2020
Titles Office Clerk
Sydney Road Community Titles Office
1985 - 1992
Volunteering
Tarana Boys Home
1984 - 1984
Year 12 -
Sydney Road Community School