AMY HICKS

• .Conducted extensive testing of the new time and attendance system to ensure compliance with awards, agreements and company policies.
• Analysed payroll data to support the identification of payroll discrepancies where inconsistencies identified guide any payroll remediation requirements.
• Assisted in calculating and processing all payroll payments that require remediation, and supported the payroll process.
• Complete high volume payroll reconciliations.
• Prepared reports that contributed to the identification and supports analysis to recommend opportunities for improvement.
• Collaborated with stakeholders to understand needs, gather requirements for projects and improvement opportunities.
• Assist with any migration of data where needed.

Payroll

• Collated, coordinated and reconciled the monthly pay run for each of the 3 business entities. This included reviewing payroll reports for accuracy and completeness, liaising with Finance for approval/release of funding and working with the outsource provider to resolve issues promptly.
• Ensured appropriate supporting materials are provided as evidence of approved payroll changes (contracts, letters, employee requests etc).
• Liaised as necessary with external parties (salary packaging, novated leasing companies and Child Support Agency) for the resolution of enquiries and employee requests/services.
• Arranged special ad hoc payments as required.
• Participated in internal and external payroll audit processes and implementation of the payroll framework.

Business Support

• Managed the daily workflow between the outsourced payroll provider and the 29Metals business units. This included tracking and managing the relevant email inbox.
• Assisted employees with general payroll enquiries. Work to resolve identified problems/issues, escalating these as necessary.
• Conducted regular checks and audits of data to ensure it remains current and consist across the entities.
• Ensured the organisation chart in the payroll system is maintained to accurately reflect current reporting relationships and role assignments.
• Assisted in the effective onboarding and offboarding of employees. This includes supporting the transfer of
employees across business units.
• Provided a first point of support for end-users of the outsourced payroll application/web-portal.
• Calculate and processed payment of incentives and remuneration reviews (both quarterly and annually).
• Worked with external auditors to provide information and ensure compliance of the payroll function.
• Assisted Governance with providing information for corporate reporting.
• Assisted with HR compliance activities.
• Produced relevant reports as required, including for compliance reporting (e.g. Bureau of Statistics, child
support agency)..

• High volume data entry, validation, and data cleansing.
• Processing salaries and standard allowances, change of conditions, terminations, and incentive payments.
• Calculating and processing deeds and ex-gratia payments.
• Ensure compliance with relevant Federal and State legislation.
• Administration of employee leave entitlements as well as employee deductions including payments to external parties.
• Respond to payroll queries.
• Ensuring all employee information is kept up-to-date and current in SAP as well as on the employee's personnel file.
• Maintaining confidentiality of payroll data with respect to privacy legislation.

• Manage end to end payrolls for weekly and fortnightly pay frequencies for 6,000+ employees.
• Ensuring all timesheets, payroll adjustments and records are accurate and processed in a timely manner.
• Provision of accurate and timely processing of company’s payroll.
• Calculating termination and redundancy payments as required.
• Calculating annual leave and LSL provisions/accruals.
• Submitting long service leave via portals.

• Managed end to end payrolls for monthly, bi-monthly, fortnightly and weekly pay frequencies for 700+ employees. My main clients included Chevron, INPEX, Shell and Fortescue Mental Group.
• Prepared and process timesheet data.
• Collected all relevant time and attendance forms and interpreted the data in line with the client requirements and relevant industrial awards/agreements.
• Calculated termination and redundancy payments.
• Maintain superannuation and PAYG tax in year-to-date summary.
• Ensure that PAYG tax is paid/lodged in accordance with ATO regulations (STP).
• Maintain, reconcile, and make payments for superannuation, long service leave (across multiple states), child support and salary packaging benefits.
• Investigate relevant queries and liaise with employees and clients.
• Knowledge of taxation/superannuation laws and payroll related legislation.
• Maintain employee leave balances and conduct audits when necessary.
• Process wages in foreign currencies to foreign financial institutions.
• Lodge foreign tax and superannuation (East Timor, Italy and New Zealand).
• Generate payroll simulation/compliance reporting where required.
• Provide general support to the accounts payable/receivable team.
• Tracking of variations and client work orders.
• Vendor/contractor setup and management.
• Creating and posting labour ledger entries and generating sales invoices to clients.
• Reconcile bank payment to accounts payable ledger.

Key Achievement

• Part of the Global LEAN project (Kaizen Institute LTD) – accessed processes and identified the root cause and where improvements can be made. I successfully streamlined the payroll process for our Fieldglass based clients, reducing the processing time by 3 days and creating a smaller margin for errors.
• Part of a team that successfully transitioned all employees across data bases (Empower HR to 2CloudNine).

My role with Transport Focus was diverse; it included project administration and support for their research and stakeholder liaison work. I also provided advice to others where applicable and worked in cross organisational project teams to support the delivery of project objectives.

• Assisted management with allocating projects from inception to completion, including monitoring progress and reporting back as and when required.
• Maintain project records and documentation.
• Conduct desktop research and manage stakeholder liaison in line with project scope.
• Worked closely with other Transport Focus functions as necessary.
• Developed the project communications plan to ensure timely and effective communication with stakeholders and other interested parties.
• Was sent to London to train colleagues in the use of CRM.

Whilst working for the Department of Health I was responsible for providing payroll services to several large branches, including primary responsibility for Child and Adolescent Health Services, Princess Margaret Hospital and King Edward Memorial Hospital (8000+ employees). This has involved me in personally delivering a wide range of payroll activities along with becoming SME for solving problems.

Supervision

• Supervised the payroll team providing support, direction and training on relevant systems and tools.
• Supported performance development activities for staff.
• Statistical reporting and maintaining key performance indicators.
• Provided mentoring, coaching and advice to the team.

Participation

• Implemented strategies to support quality and service improvements.
• High level customer service focus liaising with managers, site HR and employees.
• Participated in quality improvement and performance management activities.

Specialist Services

• Responsible for the provision of payroll services within the team.
• Liaised with all levels of Health Service Management and clients to provide advice and support on the application of industrial awards and agreements regarding employee pay related entitlements.
• Administered the overpayments and recovery process for the team.
• Investigated complex payroll issues and enquiries as required.
• Monitored quality control and audit checks and initiated correct action.
• Performed payroll processing for part of the portfolio as required.
• Undertook project work as required.

Supervision

• Assisted with leading the operations of the payroll team.
• Provided one on one, as well as, group training for team members.
• Monitored workflow queues.

Participation

• Implemented strategies to support quality and service improvements.
• Participated in cross-functional project teams within Health Support Services to develop and deliver improved services and systems.

Specialist Services

• Administered the overpayments and recovery process for the team.
• Investigated complex payroll issues and enquiries as required.
• Monitored quality control and audit checks within the team.
• Performed payroll processing as required.

• Delivered fortnightly payroll.
• Responsible for data entry and validation.
• Processing all deductions and allowances according to eligibility of individual employee package.
• Payroll processing - leave, advanced payments, calculating and checking complex overpayments, timesheets, overtime, penalties, maintain personal information.
• Action and verify employee transfers within the Department of Health and external government agencies, both state and local government departments.
• Conducted audits to ensure accuracy of entitlements and allowances.
• Calculating termination payments.
• Managing all payroll queries.
• Ensure all relevant awards and agreements are complied with across the business.

Key Achievement

• I was part of a team that successfully transitioned over 1,000 employees across data bases (Lattice to Ascender).

• Processing short term, fixed term or casual appointments.
• Processing secondments into and across the Department of Health.
• Processing temporary deployments and transfers across state and local level government departments.
• Running criminal records, working with children, immigration checks and issuing contract letters.
• Processing timesheets and checking payroll reports.
• Calculating termination payment.

• Data Entry and calculation for all deductions into the system.
• Conducted audits to ensure accuracy of entitlements and allowances.
• Payroll Processing - leave, advanced payments, secondments, overpayments, timesheets, overtime penalties, allowances, transfers across government departments, board member sitting fees, cost code changes, maintained personal information.
• Managed web Kiosk (online portal).