Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amy Holder

Summary

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Best Practice appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

20
years of professional experience

Work History

BV Medical Centre

Medical Receptionist
01.2020 - Current

Job overview

  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.

Doonside Community Health

Administration Officer
08.2012 - 12.2020

Job overview

  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Processed purchase orders, service contracts and financial reports.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Drafted and distributed invoices for outstanding payments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Managed daily payment processing and drafted related financial documents.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Collected, validated, and distributed information to employees.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Generated reports to suggest corrective actions and process improvements.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Increased customer service success rates by quickly resolving issues.
  • Completed daily logs for management review.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Developed and implemented strategies to streamline office operations.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Served as corporate liaison for finance, IT and marketing departments.

Blacktown Hospital

Receptionist
01.2004 - 07.2012

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.

Education

TAFE
Baulkham Hills, NSW

High School Diploma

University Overview

  • Australian Tertiary Admission Rank (ATAR) - [Rank]/70.91
  • Completed Vocational Education and Training (VET) in: Administration Advance Certificate
  • Coursework: Advance Business Studies

Skills

  • Patient Callbacks
  • Information Assurance
  • Medical Records Management
  • Call Transfers
  • EMR Systems
  • Electronic Medical Record
  • Office Supplies and Inventory
  • Medical Billing and Coding
  • Pre-Hospital Care
  • Medical Transcription
  • Account Management
  • Front Desk Operations
  • Critical Thinking
  • Operational Requirements
  • HIPAA Guidelines
  • Records Maintenance
  • Patient Data Processing
  • Bookkeeping Support
  • Medical Information Software
  • Reminder Calls
  • Referral Verification
  • Telephone Etiquette
  • Patient Health Information Access
  • Medical Records Verification
  • Medical Writing
  • Record Processing
  • Inpatient Care
  • Schedule Dissemination
  • Paperwork Coordination
  • Healthcare Administration
  • Computerized Maintenance Management Systems
  • Checking Patient Details
  • Workflow Optimization
  • Patient Relations
  • Inventory Oversight
  • Patient Scheduling
  • CPT Coding
  • Computer Proficiency
  • Insurance Claims
  • Reading Comprehension
  • Regulatory Documentation
  • Patient Eligibility Requirements
  • Plasma Donation
  • Patient Reception Management
  • Insurance Verification
  • Co-Payment Collection
  • Typing and Filing
  • Appointment Scheduling
  • Patient Referral
  • Petty Cash Management
  • Teamwork and Collaboration
  • Reactions Awareness
  • Technical Library Maintenance
  • Referral Tracking
  • Medical Communications
  • Claim Forms
  • Medical Screening
  • Outpatient Procedures
  • Data Entry Software
  • Advising Patents
  • Organization and Time Management
  • Online Systems
  • Preparing Treatment Rooms
  • CPR Certified
  • Calendar and Appointment Management
  • Answer Telephones
  • Taking Client Histories
  • Adaptable and Flexible

Timeline

Medical Receptionist

BV Medical Centre
01.2020 - Current

Administration Officer

Doonside Community Health
08.2012 - 12.2020

Receptionist

Blacktown Hospital
01.2004 - 07.2012

TAFE

High School Diploma

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Amy Holder