Amy Jenkins
Slade Point,QLD
Summary
I am a motivated and committed professional with a strong career history in customer service roles throughout the retail industries. With experience working in frontline positions, I am skilled in delivering timely and accurate support to internal and external customers. I have a desire to take on new challenges, have a strong work ethic, adaptability, and exceptional interpersonal skills.
I aim to succeed with an organization that has strong values and encourages growth, and in return, I bring you a pro-active, passionate and positive team-player.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor / In-Store Trainer
Specsavers
Morayfield & Mackay
06.2018 - Current
- Managed inventory of eyewear products and organized displays for optimal presentation.
- Processed insurance claims following established policy and procedure guidelines.
- Utilized Word, Excel, and PowerPoint for various administrative tasks.
- Trained new staff on optical dispensing procedures and customer service standards.
- Scheduled appointments, verified insurance coverage, maintained patient records, and assisted with preliminary testing.
- Supported retail director with roster changes, performance reviews, KPI assessments, and complaint resolutions.
- Pretested patients before optometrist examinations by assessing IOP, autorefraction, OCT, and VFT.
Retail Sales Assistant
Bunnings Warehouse
Morayfield
01.2017 - 06.2019
- Operated point-of-sale systems
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Visual merchandising, product placement and display arrangement
- Inventory management, including ordering, replenishing, and pricing stock.
Retail Sales Assistant
Luxottica – Sunglass Hut
DFO Brisbane Airport
12.2015 - 07.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed social media accounts
- Working in fast paced environment
- Provide styling advice on luxury fashion items
- Day-to-day store opening and closing
Education
Cert IV Optical Dispensing -
ACOD
12-2022
Certificate III in Business and Administration -
Gold Training
QLD, Australia09-2021
Queensland Certificate of Education -
QLD, Australia01.2015
Certificate 1 in work education -
QLD, Australia01.2015
Skills
- Point-of-sale operation
- Team leadership
- Problem solving
- Attention to detail
- Analytical thinking
- Goal oriented
- Conflict resolution
- Proactivity
Certification
- C Class Drivers Licence
- RE Class Drivers Licence
- Blue card for child related employment
- White card for construction related employment
- Proficient typer (75 WPM)
Timeline
Supervisor / In-Store Trainer
Specsavers
06.2018 - Current
Retail Sales Assistant
Bunnings Warehouse
01.2017 - 06.2019
Retail Sales Assistant
Luxottica – Sunglass Hut
12.2015 - 07.2017
Cert IV Optical Dispensing -
ACOD
Certificate III in Business and Administration -
Gold Training