AMY JOHNSTON
Eastern Suburbs,,Sydney
Summary
Psychology graduate with a Master’s degree in Clinical Health Psychology and a strong foundation in customer service, administration and organisational support. Experienced in managing front-of-house operations, scheduling, documentation, and client communication across health, education, and community settings. Skilled at building rapport with diverse clients, handling sensitive information with confidentiality, and ensuring smooth day-to-day operations. Highly adaptable and resourceful, with strong problem-solving skills, attention to detail, and the ability to manage competing priorities in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Intervention Therapist
OneonOne Children's Therapy
11.2024 - 05.2025
- Delivered play-based therapy (ESDM) for children aged 2–5 with autism and developmental delays.
- Increased child engagement during sessions through creative play-based activities tailored to their needs.
- Applied evidence-based approaches when selecting interventions, ensuring optimal outcomes for each child served.
- Collaborated with families and educators to promote consistency and inclusion across home, clinic, and preschool settings.
- Maintained detailed records and reports to monitor progress and inform care plans.
- Completed ESDM training with ongoing supervision and video feedback.
Allied Health Receptionist
OneonOne Children's Therapy
06.2024 - 11.2024
- Managed front-desk operations, including appointment scheduling, Medicare billing, and NDIS documentation with accuracy and confidentiality.
- Provided exceptional customer service by assisting families with navigating services, accessing resources, and resolving queries efficiently.
- Coordinated therapy logistics and maintained organised client records, supporting smooth clinic workflow.
- Supported therapists by shadowing and assisting in sessions, gaining knowledge of therapeutic techniques and client needs.
- Demonstrated strong communication, multitasking, and problem-solving skills in a fast-paced environment.
- Utilised initiative to identify process improvements, streamlining administrative tasks and enhancing client experience.
OSHC Educator
ANZUK
05.2024 - 06.2024
- Led structured, inclusive programs that supported children's social, emotional, and cognitive development.
- Ensured safety, dietary needs, and engagement across large groups.
- Maintained clear communication with parents, promoting a collaborative environment.
Section Leader
Asda
11.2017 - 03.2024
- Progressed from shop floor to leadership, managing teams and daily operations.
- Delivered high-quality customer service, resolving enquiries and complaints professionally and efficiently.
- Built positive relationships with customers, ensuring a welcoming and supportive shopping experience.
- Mentored junior staff members, contributing to their professional growth while enhancing team performance overall.
- Analysed sales and performance data to inform product placement and promotional strategies.
- Delegated tasks appropriately to ensure optimal utilization of team member skills and capabilities.
- Managed staff schedules and upheld health, safety, and company compliance standards.
- Strengthened skills in communication, problem-solving, and time management.
Education
Master of Science - Clinical Health Psychology
Queen's University Belfast
01-2022
Bachelor of Science - Psychology
Queen's University Belfast
01-2021
Skills
- Strong interpersonal communication & teamwork
- Client-facing service & administrative support
- Appointment scheduling & calendar management
- Data entry, collection & documentation
- Confidentiality & data privacy compliance
- Problem-solving & conflict resolution
- Time management & multitasking
- Microsoft Office Suite (Word, Excel, Outlook)
Certification
- Working with Children Check
- Police Check
- First Aid & CPR Certified
- Positive Behaviour Support Certificate (PBS)
DRIVING LICENSE
Driving License Category Full
Timeline
Early Intervention Therapist
OneonOne Children's Therapy
11.2024 - 05.2025
Allied Health Receptionist
OneonOne Children's Therapy
06.2024 - 11.2024
OSHC Educator
ANZUK
05.2024 - 06.2024
Section Leader
Asda
11.2017 - 03.2024
Master of Science - Clinical Health Psychology
Queen's University Belfast
Bachelor of Science - Psychology
Queen's University Belfast
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