Troy Jordan
Toowoomba,QLD
Summary
Accomplished Assistant Store Manager with a proven track record at Coles Supermarket, enhancing operational efficiency and customer satisfaction. Skilled in retail operations and team leadership, demonstrated through effective inventory management and staff development. Achieved significant improvements in productivity and stock accuracy, showcasing a blend of strategic merchandising and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Coles Supermarket
04.2014 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Rotated merchandise and displays to feature new products and promotions.
- Managed daily operations, ensuring smooth functioning of all aspects of the business.
Duty Manager Supervisor
IGA Supermarket
09.2006 - 03.2014
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Created nightly shift task lists to assign duties to each employee.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Oversaw staff scheduling, ensuring adherence to budget constraints during peak periods.
Education
Bachelor Of Science - Applied Psychology
USQ
Toowoomba, QLD08.2008
Skills
- Retail operations
- Team building and leadership
- Team management
- POS systems operations
- Hiring and training
- Loss prevention
- Strategic merchandising
- Shift scheduling
- Performance evaluations
Timeline
Assistant Store Manager
Coles Supermarket
04.2014 - Current
Duty Manager Supervisor
IGA Supermarket
09.2006 - 03.2014
Bachelor Of Science - Applied Psychology
USQ
Similar Profiles
Sam WoodsSam Woods
Coles Team Worker at Coles SupermarketColes Team Worker at Coles Supermarket
Sorena AghamiriSorena Aghamiri
Night Shift Filler at Coles SupermarketNight Shift Filler at Coles Supermarket
Kuldeep SinghKuldeep Singh
Duty Manager at Coles SupermarketDuty Manager at Coles Supermarket