Amy Kenna
Hamilton,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Amanda Hayes
11.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Gaming Attendant/Bartender/Manager
Rhianne Lewis
03.2022 - 09.2023
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Handled cash transactions.
- Assisted with opening and closing procedures, maintaining a clean and organized workspace.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Managed difficult situations diplomatically, resolving disputes between patrons when necessary.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
Fast Food Worker
Hungry Jack's
12.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Processed orders on POS system and accepted cash and charge payments.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
High School Diploma -
Monivae College
Hamilton, VIC12.2016
Skills
- Payment Processing
- Menu Memorization
- Suggestive Selling
- Changing Beer Kegs
- Handling Difficult Customers
- Customer Service
- Team Training and Development
- Clear and Effective Communication
- Outgoing Personality
- New Hire Training
- Cash Register Operation
- Time Management Abilities
Certification
- RSA
References
Liz Kennedy
Hungry jacks manager
(03) 8388 3601
Tyler Smith
Grand Central Manager
0409799508
Jasmine Kake
Grand Central Co-worker
0421639738
Timeline
Bartender
Amanda Hayes
11.2023 - Current
Gaming Attendant/Bartender/Manager
Rhianne Lewis
03.2022 - 09.2023
Fast Food Worker
Hungry Jack's
12.2021 - 03.2022
High School Diploma -
Monivae College
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