Amy Kenworthy
Piara Waters
Summary
I am a highly motivated professional, eager to combine my strong verbal and written communication skills to meet company needs and objectives. Operating well in both individual and team roles, I recognise the significance of providing exceptional customer service; possessing the ability to solve complex situations and finding optimal solutions for all parties. With a positive and passionate attitude I strive for personal and professional growth in every role I undertake.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cabin Crew
Virgin Australia Regional Airlines
07.2024 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Conducted pre-flight safety checks, verifying equipment functionality and compliance with regulations.
- Assisted in emergency drills, enhancing team readiness and response to unforeseen situations.
- Resolved passenger inquiries and issues promptly, fostering positive travel experiences.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Ensured safety and comfort of customers onboard aircraft.
Marketing Co-ordinator
JHY Realty (Jennings Hopkins Realestate)
01.2024 - 07.2024
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Managed social media platforms, creating content that increased audience interaction and reach.
- Collaborated with cross-functional teams to streamline communication and improve project workflows.
- Trained new team members on best practices for digital marketing tools and processes.
- Answered general marketing department inquiries by email, phone, and mail.
- Tracked and reported on marketing campaign responses.
Administration Assistant / Reception
JHY Realty (Jennings Hopkins Realestate)
12.2022 - 12.2023
- Managed communication between clients and real estate agents, fostering strong relationships and prompt responses.
- Prepared marketing materials for listings, improving property visibility and client engagement.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Recorded expenses and maintained accounting records.
- Liaised between clients and vendors and maintained effective lines of communication.
Barista / Waitress
Artzen Cafe, Bar & Restaurant
10.2019 - 12.2022
- Delivered exceptional customer service by efficiently preparing and serving beverages.
- Maintained cleanliness and organisation of workstations to promote a safe environment.
- Trained new baristas on beverage preparation techniques and customer interaction protocols.
- Collaborated with team members to optimise workflow during peak hours for efficient service delivery.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Advanced Nursing
High School Diploma - undefined
Cape Naturaliste College
Vasse, WA10.2022
Skills
- Microsoft Office
- Organisational Skills
- High attention to detail
- Customer Service
- Phone and guests inquiries
- Safety awareness
- Complaint handling
- Food and beverage service
- Assertiveness
- Compliance and regulations
- Documentation and reporting
Certification
- Advanced St John First Aid
- Aviation Medicine Course
- National Police Clearance
- RSA
- Working With Children's Card
Timeline
Cabin Crew
Virgin Australia Regional Airlines
07.2024 - Current
Marketing Co-ordinator
JHY Realty (Jennings Hopkins Realestate)
01.2024 - 07.2024
Administration Assistant / Reception
JHY Realty (Jennings Hopkins Realestate)
12.2022 - 12.2023
Barista / Waitress
Artzen Cafe, Bar & Restaurant
10.2019 - 12.2022
High School Diploma - undefined
Cape Naturaliste College