Beauty and Fragrance Specialist with 3+ years of expertise in luxury beauty and fragrance houses such as Penhaligons, Christian Dior, Rabanne, Jean Paul Gaultier and Carolina Herrera. Consistently striving to drive sales and a positive customer experience through personalized consultations and a passion for product storytelling and spreading knowledge gained through training and self-driven research. In addition, having a past long-term role as a music educator and singing teacher greatly enhances the ability to train or educate for a brand.
In this role, I primarily manage the Penhaligons counter and steward the 3 other PUIG counters: Rabanne, Carolina Herrera, and Jean Paul Gaultier. Always striving for excellent customer service and satisfaction through personalized fragrance consultations and storytelling. I coordinate daily operations to optimize workflow and enhance overall counter performance, conduct sales to reach KPI targets, drive measurable sales growth and customer loyalty through strategic brand promotion and representation as a leading counter manager.
As a Freelance Makeup Artist operating in Sydney, I have honed my skills in providing personalized makeup services for various occasions. I have worked closely with clients to deliver exceptional skin care and color consultations, ensuring their beauty needs are met with precision and care.
I had the opportunity to work as a Beauty Advisor at the Dior Beauty counter in Myer Sydney, where I provided expert advice on skincare, makeup, and fragrance products, conducted makeup artistry applications, product demonstrations, and skincare services for clients, showcasing my expertise in the beauty industry and through materclasses, spreading that knowledge as an educator. Concurrent with my work in the Dior Beauty counter in Myer, Sydney, I also assisted in the launch of the new Parfum's La Collection Privee counter. This experience allowed me to hone my skills in luxury fragrance sales and deepen my understanding of niche fragrances, ultimately leading to increased sales and customer satisfaction.
Similar to my last role as a music teacher but in this position I was allowed to extend my responsibilities and as well as individual lessons i then went on to lead and teach choirs of 11-12 children at public schools, fostering teamwork and performance skills.
Through this role, I facilitated music education for students of all ages from 5-60 in my roster, achieving measurable progress in skill levels. Also conducted individual and group masterclasses, fostering collaborative learning environments, developing tailored lesson plans, improving student engagement, and retention. Through this position, I learned how to adapt teaching methods to diverse learning needs, ensuring inclusive education.
I had supervision of a team on the shop floor during day shifts, as well as having the responsibility of opening and closing the store. I was tasked, through this role to enhance operational efficiency and achieve consistently high customer satisfaction scores.