Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Amy King

Buyer
Gold Coast,QLD
Amy King

Summary

With a broad background in administration I am seeking to leverage my experience in office management and customer service into a challenging administrative role.

Known for my strong problem-solving abilities and a proactive approach to tasks with extensive knowledge in Office 365 applications, Zendesk, Xero, and PLM platforms such as 3 Clicks I believe I can be an asset to any role.

My expertise in administrative tasks and project coordination, combined with a personal drive to create positive change and streamline office operations makes me eager to contribute to your company.

My love for motorcycle racing has taught me the value of precision, focus, and teamwork coupled with a willingness to learn and improve on any challenge I am faced with—qualities I bring into my professional life.

With my background, I am confident that I can contribute a high standard of administrative support to the needs of your company.

Overview

17
years of professional experience
1
Certification

Work History

LSKD

Buying and Merchandiser
04.2022 - Current

Job overview

  • Coordinate with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
  • Streamline purchasing processes by implementing efficient systems and procedures for order management.
  • Create, manage and ensure accuracy of all outgoing purchase orders and invoicing.
  • Develop strong relationships with suppliers to secure favourable pricing terms and conditions for the company's benefit.
  • Maintain a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Forecast purchasing trends and improved merchandising strategies.
  • Collaborate with internal team on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Support new product launches by working collaboratively with Marketing team ensuring availability of required materials, aligning with project timelines.
  • Ongoing Negotiation of better payment terms with suppliers, improving cash flow management for company.

LSKD

Head of Customer Service
01.2019 - 04.2022

Job overview

  • Mentored and trained new employees, fostering an environment of continuous learning and growth.
  • Led a team of customer service representatives, ensuring consistent delivery of exceptional support.
  • Established clear goals and KPIs (Key Performance Indicators) for the customer service team, ensuring alignment with organizational objectives.
  • Managed high call volume during peak periods, maintaining optimal response times and resolution rates.
  • Collaborated with other departments to identify and resolve cross-functional issues impacting customer experience.
  • Streamlined department processes for improved efficiency and productivity within the team.
  • Developed and implemented new customer service strategies to increase overall client satisfaction.
  • Participated in the recruitment process, selecting top candidates for customer service roles within the department.

LSKD

Administration Officer
02.2016 - 01.2019

Job overview

  • Answer general phone inquiries using a professional and courteous manner, directing inquiries to internal and external personnel
  • Assist with the organising of large scale meetings and events
  • Make travel arrangements for staff, athletes, external personnel and marketing purposes
  • Plan and coordinate logistics and materials for board meetings, committee meetings, and staff events.
  • Ensure accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
  • Create, manage and oversee incoming and outgoing purchase orders and invoices
  • Update and ensure the accuracy of the organisation's databases
  • Provide secretarial and administrative support to management and other staff as required
  • Use computer software to prepare invoices and financial statements for both accounts receivable and payable ensuring timeliness and accuracy of information
  • Support department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Facilitate effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.

Handybin Waste Services Pty Ltd

Administration Clerk Traineeship
12.2011 - 02.2016

Job overview

  • 12 Months Certificate III in Business Administration Traineeship then signed onto full time once certificate sustained

Ritchies IGA

Cashier (Casual)
11.2011 - 01.2012

Job overview

Sushi Roll Express

Sales Assistant (Casual)
10.2010 - 01.2012

Job overview

McDonalds Family Restaurant

Sales Assistant (Casual)
08.2010 - 01.2012

Job overview

Bakers Delight

Sales Assistant (Casual)
05.2008 - 07.2010

Job overview

Xtreme Cards & Gifts

Sales Assistant (Casual)
10.2008 - 07.2009

Job overview

Education

North Coast Institute TAFE

Certificate II from Photography, Video & Digital Imaging

University Overview

Tafe NSW - Coffs Harbour

Certificate III from Business Administration
01.2012

University Overview

BSB3047 Achieved through Australian Apprenticeship

Coffs Harbour Senior College

Higher School Certificate
01.2011

University Overview

  • English Standard Band 4
  • General Mathematics Band 3
  • Visual Arts Band 4
  • Visual Design

Skills

  • Communication
  • Time Management
  • Attention to detail
  • Adaptability
  • Analytical Thinking
  • Team Leadership
  • Willingness to Learn
  • Team Player
  • Prioritization
  • Extensive experience in all Microsoft 365 software
  • Collaboration Tools (Slack, Microsoft Teams)
  • Task Management Software (Asana)
  • Customer Service & Sales (ZenDesk, Yotpo, Loop Returns)
  • Data Analysis (Microsoft Excel “Pivot Tables”, 3 Clicks, Style Arcade)
  • Stock Inventory Management (Stocky)
  • Finance & Accounting (Xero, SAP)

Certification

  • Certificate III in Business Administration – NSW2012
  • BSB3047 Achieved through Australian Apprenticeship
  • NSW Government – Casino Liquor & Gambling Control Authority
  • Recognised RSA Certificate No:710722 Issued19 August2011
  • Health & Safety Training and Company Representative
  • Fire warden training
  • First Aid
  • SIT07 – Tourism, Hospitality & Events Training Package – SIT20107 - Certificate II in Tourism
  • NSW Open Drivers License & Motorcycle License – License Number18872090 - Class C (car), R (motorcycle)

Timeline

Buying and Merchandiser
LSKD
04.2022 - Current
Head of Customer Service
LSKD
01.2019 - 04.2022
Administration Officer
LSKD
02.2016 - 01.2019
Administration Clerk Traineeship
Handybin Waste Services Pty Ltd
12.2011 - 02.2016
Cashier (Casual)
Ritchies IGA
11.2011 - 01.2012
Sales Assistant (Casual)
Sushi Roll Express
10.2010 - 01.2012
Sales Assistant (Casual)
McDonalds Family Restaurant
08.2010 - 01.2012
Sales Assistant (Casual)
Xtreme Cards & Gifts
10.2008 - 07.2009
Sales Assistant (Casual)
Bakers Delight
05.2008 - 07.2010
North Coast Institute TAFE
Certificate II from Photography, Video & Digital Imaging
Tafe NSW - Coffs Harbour
Certificate III from Business Administration
Coffs Harbour Senior College
Higher School Certificate
Amy KingBuyer