Amy Klomp
Warragul,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Retail Assistant/ Permanent Part Time
Warragul Gifts
Warragul, VIC
11.2022 - 12.2023
- Customer service, Opening and close of business
- Cash handling, Merchandising and stocktakes.
- Bagged or packaged purchases and wrapped gifts.
- Answered questions about current promotions and resolved issues according to store policies.
- Rang up purchases accurately on the point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Cleaned shelves, counters and tables to maintain organized store.
- Operated cash registers efficiently during peak hours of business.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
Café Supervisor Full Time
BP Pakenham South – Café One
Pakenham South, VIC
03.2020 - 11.2022
- Record Stocktakes and Waste reports
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assessed company operations for compliance with safety standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Coordinated employee schedules according to shift changes and availability.
- Full operation of coffee machine
- Victorian First Aid.
Head Barista- Wild Bean Café /CSR Permanent Part Time
BP Warragul Station
Warragul, VIC
01.2018 - 11.2022
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Arranged merchandise and built eye-catching displays to increase sales.
- Provided friendly and courteous service to customers.
- Ordered and received supplies to restock beverage items.
- Participated in team meetings to discuss strategies for boosting customer satisfaction ratings.
- Monitored stock levels of food items such as pastries, muffins.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Described menu items to customers and suggested appealing products.
- Ensured product quality by tasting each drink prior to serving it to the customer.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Maintained cleanliness of the café area and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Utilized POS system to receive and process customer payments.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
Stump Tea Rooms (Caltex Service Station)
Main ST Darnum VIC
Darnum, VIC
02.2015 - 01.2018
- Full operation of coffee machine
- 2nd chef/kitchen hand
- Food preparation
- Monitoring pumps and electronic transactions
- Cleaning and general maintenance.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Operated cash register, processed payments, and balanced drawer daily.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Greeted customers and provided excellent customer service.
AVON Independent Sales Representative / Presidents Club Member
Districts 365
, VIC
04.2012 - 11.2018
- Providing service to over 140 customers
- Bronzed Mrs Albee Award Recipient by exceeding monthly sales goals and objectives
- Customer service
- Administration, cash handling, online payments, online ordering, inventory logistics.
- Providing product advice and guidance, co-ordination leaflet drops and merchandise stalls.
- Greeted and assisted customers to foster positive experiences.
- Participated in team meetings to discuss progress towards sales targets set by management.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Nurtured relationships with customers to create lucrative business opportunities.
- Generated over$20k in new business through successful networking and cold calling.
Education
Year 12 -
Balwyn High School
Balwyn North, VIC12-2009
Daws Road High School
Pasadena SA12-2008
Years 8-10 -
Westminster School
Marion, SASkills
- POS System Operation
- Product Merchandising
- Complaint Handling
- Order Processing
- Payment Processing
- Customer Assistance
- Cash Register Operation
- POS Systems
- Complex Problem-Solving
- Product Knowledge
- Store Organization
- Cash Handling
- Retail Merchandising
- Customer Service
- Merchandise Receiving and Handling
- Merchandising and Display
- Engaging With Diverse Customers
- Customer Needs Assessment
- Friendly and Helpful
- Adaptable and Flexible
- Honest and Dependable
- Creative Thinking
- Strong Communication and Interpersonal Skills
- Store Opening and Closing
- Product and Service Sales
- Exceeding Customer Expectations
- Organization
- Excellent Written and Verbal Communication
- Attention to Detail
- Safety and Cleanliness Standards
- Reliable and Responsible
- Order Management
- Cash Drawer Management
- Meeting Sales Goals
- Team Cooperation
- Store Policies and Procedures
Courses/ Certificates
Victorian Chamber of Commerce and Industry
Leadership Course
2022
01/04/21 Victorian First Aid
01/03/21 Food Safety Supervisor
08/12/2015 – 29/11/2026
RSA - Victorian Commission for Gambling and Liquor Regulation.
Responsible Service of Alcohol
2003
Cert III Hospitality Operations
(Certificates 1-3)
2003
Food Safety Victorian Government Course 100%
Timeline
Retail Assistant/ Permanent Part Time
Warragul Gifts
11.2022 - 12.2023
Café Supervisor Full Time
BP Pakenham South – Café One
03.2020 - 11.2022
Head Barista- Wild Bean Café /CSR Permanent Part Time
BP Warragul Station
01.2018 - 11.2022
Stump Tea Rooms (Caltex Service Station)
Main ST Darnum VIC
02.2015 - 01.2018
AVON Independent Sales Representative / Presidents Club Member
Districts 365
04.2012 - 11.2018
Year 12 -
Balwyn High School
Daws Road High School
Years 8-10 -
Westminster School
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