Summary
Overview
Work History
Education
Skills
Timeline
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Amy Lambert

Gold Coast,QLD

Summary

Dedicated hospitality professional with a passion for delivering exceptional customer service. Proven ability to work effectively in a team, handle diverse situations and create memorable customer experiences. Strong communication skills and a commitment to ensuring guest satisfaction. Experienced in providing top-notch service in a fast-paced environment. Eager to contribute to a dynamic hospitality team.

Overview

3
3
years of professional experience

Work History

personal trainer

CAVEFIT
  • Program design for strength and conditioning classes
  • Coaching classes up to 21 people through high skill movement patterns
  • Worked alongside an excellent team and created strong relationships
  • Built my own freelance business up to full capacity and created a strong community within my client base
  • I also carried out workshops based on HYROX training and competition prep.

duty manager

BANNATYNES HEALTH CLUB
  • In this role, I was a duty manager
  • The responsibilities included taking care of any issues from staff and members as efficiently as possible
  • Daily tasks included opening and closing the health club, keeping an eye on the swimming area as I was the first aid on duty, completing any admin jobs needed, and the overall running of the fitness classes/gym floor
  • During shift, I carried out group fitness classes and monitored the gym floor, however off shift was when I had my own clients in for 1:1 personal training.
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

Waitress/supervisor

Edinburgh
05.2021 - 05.2024
  • My daily tasks included opening and closing procedures, cash up and checking emails/bookings
  • I made sure the team were working efficiently together to ensure the service ran smoothly throughout the day and that customers always left with a positive and friendly experience.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set and oversaw weekly and special event menu plans.
  • Addressed customer complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Honours degree in Biomedical Science -

Edinburgh Napier University

PFCA Level 3 Personal Training -

Cavefit Personal Trainer

PFCA Level 2 Group Fitness -

Bannatynes Health Club

Skills

  • Task Delegation
  • Order Accuracy
  • Complaint Handling
  • Sales Promotion
  • Customer Service
  • Worker Training

Timeline

Waitress/supervisor

Edinburgh
05.2021 - 05.2024

personal trainer

CAVEFIT

duty manager

BANNATYNES HEALTH CLUB

Honours degree in Biomedical Science -

Edinburgh Napier University

PFCA Level 3 Personal Training -

Cavefit Personal Trainer

PFCA Level 2 Group Fitness -

Bannatynes Health Club

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Amy Lambert