Summary
Overview
Work History
Education
Skills
Timeline
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Amy Le

Rockdale,NSW

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal, and data entry skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Calendar Cheese
11.2022 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Paid attention to detail while completing assignments.

Waitress

Miyama Japanese Kitchen
08.2022 - 09.2022
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Used cash registers and credit card machines to cash out customers.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Barista

Teastruck
10.2021 - 12.2021
  • Prepared drinks such as bubble tea.
  • Cleaned counters, machines, utensils and tools daily.
  • Juggled and completed multiple customer orders.
  • Used POS system to accurately enter orders and process payments.
  • Strict adherence to tea house recipes to deliver consistent quality and optimize customer satisfaction.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Waitress

Cafe Y
01.2020 - 12.2020
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Processed orders and sent to kitchen employees for preparation.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Education

Certificate III - Hospitality

QTHC
Hurstville, NSW
12.2021

Certificate II - Hospitality

TAFE New South Wales
Loftus, NSW
12.2020

High School Diploma -

Bethany College
Hurstville, NSW
12.2019

Skills

  • Report Preparation
  • Complaint resolution
  • Documentation
  • Customer Data Confidentiality
  • Inbound Call Management
  • Product and service solutions
  • Understanding Customer Needs
  • Microsoft Office Suite
  • Data Collection
  • 56 wpm Typing Speed
  • Paperwork Processing

Timeline

Customer Service Representative

Calendar Cheese
11.2022 - Current

Waitress

Miyama Japanese Kitchen
08.2022 - 09.2022

Barista

Teastruck
10.2021 - 12.2021

Waitress

Cafe Y
01.2020 - 12.2020

Certificate III - Hospitality

QTHC

Certificate II - Hospitality

TAFE New South Wales

High School Diploma -

Bethany College

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