Amy Le
Sydney,NSW
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Commonwealth Bank of Australia, CBA
05.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanour.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Calendar Cheese
11.2022 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Processed customer service orders promptly to increase customer satisfaction
- Handled customer inquiries and suggestions courteously and professionally
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed strong organizational and communication skills through coursework and volunteer activities
- Paid attention to detail while completing assignments
Waitress
Miyama Japanese Kitchen
08.2022 - 09.2022
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Collaborated with team members to consistently provide efficient service during peak hours
- Answered customers' questions, recommended items, and recorded order information
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences
- Used cash registers and credit card machines to cash out customers
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
Barista
Teastruck
10.2021 - 12.2021
- Prepared drinks such as bubble tea
- Cleaned counters, machines, utensils and tools daily
- Juggled and completed multiple customer orders
- Used POS system to accurately enter orders and process payments
- Strict adherence to tea house recipes to deliver consistent quality and optimize customer satisfaction
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
Waitress
Cafe Y
01.2020 - 12.2020
- Reduced wait times for seating by efficiently clearing tables immediately after guests' departure
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Informed customers about daily and seasonal specials
- Processed orders and sent to kitchen employees for preparation
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Provided recommendations on menu items and upsold food and drinks to increase sales
Education
Certificate III - Hospitality
QTHC
Hurstville, NSW12.2021
Certificate II - Hospitality
TAFE New South Wales
Loftus, NSW12.2020
High School Diploma -
Bethany College
Hurstville, NSW12.2019
Skills
- Report Preparation
- Complaint resolution
- Documentation
- Customer Data Confidentiality
- Inbound Call Management
- Product and service solutions
- Understanding Customer Needs
- Microsoft Office Suite
- Data Collection
- 60 wpm Typing Speed
- Paperwork Processing
- Good communication skills
References
To be provided upon request
Timeline
Customer Service Specialist
Commonwealth Bank of Australia, CBA
05.2024 - Current
Customer Service Representative
Calendar Cheese
11.2022 - 04.2024
Waitress
Miyama Japanese Kitchen
08.2022 - 09.2022
Barista
Teastruck
10.2021 - 12.2021
Waitress
Cafe Y
01.2020 - 12.2020
Certificate II - Hospitality
TAFE New South Wales
High School Diploma -
Bethany College
Certificate III - Hospitality
QTHC
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