Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

Amy Lee

Summary

Delivered exceptional customer service across Richemont Maisons by managing end-to-end after-sales processes, ensuring timely and accurate data entry, repair coordination, and customer communications. Acted as a key liaison between boutiques, wholesalers, and international platforms to uphold service excellence and brand image. Supported internal teams through reporting, process monitoring, complaint resolution, and training. Oversaw jewellery repairs, spare part management, and subcontractor coordination while ensuring compliance with brand policies and KPIs. Seeking to leverage my background in luxury after-sales service and my academic foundation in Media, (majoring in Public Relations and Social media) to grow into a strategic role that integrates customer experience, operations, and brand excellence in the luxury retail industry.

Overview

11
11
years of professional experience

Work History

Client Service Specialist

Richemont International
12.2024 - Current
  • Delivered high-level customer service across multiple luxury Maisons, ensuring timely, accurate, and friendly support
  • Managed end-to-end after-sales processes including registration, cost estimates, invoicing, and spare part orders using SAP
  • Acted as key liaison between boutiques, wholesalers, clients, and international platforms (e.g. Cartier Jewellery International, Hong Kong, Paris)
  • Responded to client and internal inquiries within 24 hours, resolving escalated issues and ensuring customer satisfaction
  • Supported daily operations by processing incoming repairs, maintaining quality control, and monitoring KPI compliance
  • Produced and reviewed anomaly and repair tracking reports to ensure accuracy and performance standards
  • Coordinated local and international jewellery repairs, assessing items, allocating spare parts, and monitoring subcontractor work
  • Trained and supported boutique and wholesale teams on customer service policies, KPIs, and best practices
  • Provided backend support for stock repair transfers, boutique approvals, invoicing, and system updates
  • Handled complaint resolution and complex repair cases in collaboration with management
  • Built strong working relationships across departments including logistics, finance, technicians, and brand managers
  • Coordinated logistics for high-value product deliveries, optimizing efficiency in client service operations.

Account Coordinator

Howorth Communications (Ogilvy PR)
03.2022 - 08.2022
  • Conducted research on competitors and prospective clients, effectively executed company objectives in marketing and advertising campaigns and administered accounts budgets.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
  • Expanded product and company recognition in national press to support sales and marketing teams.
  • Assisted with scheduling appointments, travel planning and external and internal communications efforts.
  • Wrote press releases or other media communications to promote clients.
  • Developed and updated calendars to manage meetings and obligations.
  • Generated reports, compiling and organizing key data.
  • Planned events, organizing food and venue setup.
  • Participated in training sessions regarding products and services.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Communicated with vendors to gather price quotes and manage orders.

Sales Consultant

GIVENCHY
10.2020 - 01.2022
  • Built trusting relationships with customers by making personal connections.
  • Acted as initial contact in addressing customer concerns.
  • Worked with fellow sales team members to achieve group targets.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Used Vend POS database to cold call potential customers for promotions, seasonal launches and sales.
  • Provided consultative experiences over the phone to successfully make online sales through cold calls.
  • Worked with production teams to assess, update and optimize delivery dates for customers.
  • Highlighted target products with eye-catching signs, displays and shelf positions.

Sales Consultant

Tiffany & CO.
09.2018 - 01.2020
  • Listened to customers to understand needs and refer to optimal services.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • provided inventory reports weekly to ensure correct stock intake.
  • Conducted product quality and material management.
  • Worked with fellow sales team members to achieve group targets.
  • Was given responsibilities to take care of high end products to increase sales revenue for store target.

Sales Representative

Target
07.2014 - 08.2017
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Highlighted target products with eye-catching signs, displays and shelf positions.

Education

Bachelor of Media -

Macquarie University
03.2022

Skills

    Core Competencies

  • Luxury Customer Service & Client Care
  • After-Sales Support & Repair Coordination
  • Complaint Resolution & Case Management
  • Cross-Functional Stakeholder Communication
  • Spare Parts Ordering & Inventory Control
  • Jewellery & Watch Repair Workflow
  • Quality Assurance & KPI Monitoring
  • Team Training & Knowledge Sharing
  • International Logistics & Vendor Liaison
  • Time Management & Task Prioritisation

    • Technical Skills

  • SAP (Service, Inventory & Repair Modules)
  • Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • CRM Systems & Ticketing Tools
  • Data Reporting & Anomaly Analysis
  • Internal Service Portals & Workflow Tools

Languages

English
Native/ Bilingual
Korean
Professional

Education and Training

other,other

Timeline

Client Service Specialist

Richemont International
12.2024 - Current

Account Coordinator

Howorth Communications (Ogilvy PR)
03.2022 - 08.2022

Sales Consultant

GIVENCHY
10.2020 - 01.2022

Sales Consultant

Tiffany & CO.
09.2018 - 01.2020

Sales Representative

Target
07.2014 - 08.2017

Bachelor of Media -

Macquarie University

Similar Profiles

CREATE PROFILE
Amy Lee