Amy Lee
Sydney,NSW
Summary
Proudly offering a background in Media and Public Relations and Marketing. 7 years of experience in customer service and building relationships with clients. Looking for a full time role in media and communications to assist within a team with a willingness to learn more and take on more responsibility. Experience handling various administrative duties and tasks and supporting coordinating PR campaigns and events through contacting media representatives and preparing written materials. I am self motivated with a drive to succeed in all aspects of my life.
Overview
8
8
years of professional experience
Work History
Account Coordinator
Howorth Communications (Ogilvy PR)
Sydney, NSW
03.2022 - 08.2022
- Conducted research on competitors and prospective clients, effectively executed company objectives in marketing and advertising campaigns and administered accounts budgets.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Expanded product and company recognition in national press to support sales and marketing teams.
- Assisted with scheduling appointments, travel planning and external and internal communications efforts.
- Wrote press releases or other media communications to promote clients.
- Developed and updated calendars to manage meetings and obligations.
- Generated reports, compiling and organizing key data.
- Planned events, organizing food and venue setup.
- Participated in training sessions regarding products and services.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
- Communicated with vendors to gather price quotes and manage orders.
Sales Consultant
GIVENCHY
Sydney, NSW
10.2020 - 01.2022
- Built trusting relationships with customers by making personal connections.
- Acted as initial contact in addressing customer concerns.
- Worked with fellow sales team members to achieve group targets.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Used Vend POS database to cold call potential customers for promotions, seasonal launches and sales.
- Provided consultative experiences over the phone to successfully make online sales through cold calls.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Sales Consultant
Tiffany & CO.
Sydney, NSW
09.2018 - 01.2020
- Listened to customers to understand needs and refer to optimal services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- provided inventory reports weekly to ensure correct stock intake.
- Conducted product quality and material management.
- Worked with fellow sales team members to achieve group targets.
- Was given responsibilities to take care of high end products to increase sales revenue for store target.
Sales Representative
Target
Parramatta, NSW
07.2014 - 08.2017
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Monitored customer order process and addressed customer issues.
- Improved overall customer purchasing experiences to promote steady revenue.
- Accepted and completed cash, check and credit card payments.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Education
High School Diploma -
Carlingford High School
Carlingford09.2016
Bachelor of Media -
Macquarie University
Macquarie Park03.2022
Skills
- Customer liaison
- Customer and service-oriented
- Consultative sales
- Inventory tracking
- Stock management
- Product and service knowledge
- Industry trends
- Strong Verbal/written communication
- Vendor relations
- Client relationship management
- Report writing
- Pitching articles
- Scheduling and calendar management
- Data entry
- Data tracking and trend analysis
- Client engagement
- Wordpress
- Basic web technologies and services (HTML responsive web design)
- Google Ads Certified
Languages
English
Native/ Bilingual
Korean
Professional
Timeline
Account Coordinator
Howorth Communications (Ogilvy PR)
03.2022 - 08.2022
Sales Consultant
GIVENCHY
10.2020 - 01.2022
Sales Consultant
Tiffany & CO.
09.2018 - 01.2020
Sales Representative
Target
07.2014 - 08.2017
High School Diploma -
Carlingford High School
Bachelor of Media -
Macquarie University