Amy-lee Jones
Tamworth ,Nsw
Overview
17
17
years of professional experience
Work History
Assistant Manager
Lowe’s
Tamworth , Nsw
03.2021 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system, including processing sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Explained the company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Recommended accessories and delivered details regarding latest promotions to increase sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Drove sales by successfully employing strategies, such as upselling and cross-selling.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Candle Maker Business Owner
Luvlee candles & Bubbles
Tamworth , Nsw
07.2016 - Current
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Inspected finished products for quality and adherence to customer specifications.
- Built and packaged products to comply with multiple work orders and deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Labourer
Bell’s tree service
Tamworth, Nsw
02.2014 - Current
Kitchen Hand
Ken & dawn James
Tamworth , Nsw
01.2008 - 02.2013
- Maintained order and cleanliness of work areas to conform with health codes.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Monitored inventory and promptly reported food items requiring reorder.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Cleaned utensils, dishes and glasses for customer use.
Industrial Cleaner
SKG
Tamworth , Nsw
02.2008 - 02.2008
Retail Assistant
Spotlight
Tamworth , 2340
04.2007 - 02.2008
- Processed payments and maintained accurate drawers to meet financial targets.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
Some College (No Degree) -
Peel High
Tamworth , Nsw Skills
Computer skills
Excellent Customer and Communication skills
Knowledge of business
Retail Skills
Timeline
Assistant Manager
Lowe’s
03.2021 - Current
Candle Maker Business Owner
Luvlee candles & Bubbles
07.2016 - Current
Labourer
Bell’s tree service
02.2014 - Current
Industrial Cleaner
SKG
02.2008 - 02.2008
Kitchen Hand
Ken & dawn James
01.2008 - 02.2013
Retail Assistant
Spotlight
04.2007 - 02.2008
Some College (No Degree) -
Peel High
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