Overview
Work History
Education
Skills
Timeline
Generic

Amy-lee Jones

Tamworth ,Nsw

Overview

17
17
years of professional experience

Work History

Assistant Manager

Lowe’s
Tamworth , Nsw
03.2021 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
  • Offered friendly greetings and assistance to incoming customers.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Explained the company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Drove sales by successfully employing strategies, such as upselling and cross-selling.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Candle Maker Business Owner

Luvlee candles & Bubbles
Tamworth , Nsw
07.2016 - Current
  • Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Inspected finished products for quality and adherence to customer specifications.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Labourer

Bell’s tree service
Tamworth, Nsw
02.2014 - Current

Kitchen Hand

Ken & dawn James
Tamworth , Nsw
01.2008 - 02.2013
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Cleaned utensils, dishes and glasses for customer use.

Industrial Cleaner

SKG
Tamworth , Nsw
02.2008 - 02.2008

Retail Assistant

Spotlight
Tamworth , 2340
04.2007 - 02.2008
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Education

Some College (No Degree) -

Peel High
Tamworth , Nsw

Skills

Computer skills

Excellent Customer and Communication skills

Knowledge of business

Retail Skills

Timeline

Assistant Manager

Lowe’s
03.2021 - Current

Candle Maker Business Owner

Luvlee candles & Bubbles
07.2016 - Current

Labourer

Bell’s tree service
02.2014 - Current

Industrial Cleaner

SKG
02.2008 - 02.2008

Kitchen Hand

Ken & dawn James
01.2008 - 02.2013

Retail Assistant

Spotlight
04.2007 - 02.2008

Some College (No Degree) -

Peel High

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