Amy-Lee Stoltenberg

• Adhered to state regulations regarding serving alcohol responsibly.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Greeted customers and provided excellent customer service.
• Processed payments accurately and efficiently with POS system.
• Provided drink suggestions to customers based on their preferences.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Enter guests details into system for reservations.
• Answer phones for guest inquiries.
• take food orders
• reset tables before and after food service
• polish cutlery

• Run lead on shifts
• train new staff
• end of day shutdown
• cash handling
• open the clubs
• monitor alcohol consumption
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Responded to customer questions regarding products, prices and availability.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• fix poker machine errors
• count safe
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• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Complied with company policies, objectives and communication goals.
• Responded to customer questions regarding products, prices and availability.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
• Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
• Resolved customer complaints regarding quality of food or beverage service in a timely manner.
• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures.
• Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved escalated customer complaints to maximize satisfaction and loyalty.

Count tills for close.

Restock products.

Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

• Assigned tasks to team members based on their strengths and skill sets.

Order new inventory when low.

Run lead on shift.

Sell cigarette products to customers.

Sell lottery tickets.

Fill fridges.

Order in new dvd's .