Amy-Leigh Smith
ALKIMOS,WA
Summary
ensure consistent delivery of high-quality service by actively monitoring calls, providing targeted feedback, and addressing areas for improvement. I foster a culture of continuous development within the contact centre, encouraging team members to contribute ideas that enhance operational efficiency and elevate the customer experience. By maintaining open lines of communication and resolving issues promptly, I build strong, trust-based relationships with key clients. I’ve implemented refined call scripts to improve consistency in messaging and drive more positive customer interactions. Additionally, I conduct regular performance evaluations to offer constructive feedback, support individual growth, and strengthen overall team capability.
Overview
11
11
years of professional experience
Work History
Service Receptionist—Service Advisor
AP Eagers Automotive
06.2020 - Current
Educating customers regarding regular maintenance protocols to preserve vehicle condition. Providing high levels of customer satisfaction to ensure targets are met or exceeded. Following up with customers to offer additional support and check resolution satisfaction. Costing invoices and taking payments. Trained multiple administrative staff members on procedures and company services.
Sales Receptionist – Warranty Clerk
AP Eagers Automotive
03.2018 - 06.2020
Checkout operator – Assistant supervisor – Bakery assistant
Supa IGA
10.2014 - 03.2018
Skills
- Problem solving
- Interpersonal skills
- Multitasking and Organization
- Attention to Detail
- Time Management
- Product Knowledge
- Understanding Customer Needs
- Email Correspondences
- Good Telephone Etiquette
- Data Entry
Custom
Gabriel Baptista
Workshop Manager, Westpoint Star
M: 0433 432 265
E: Gabriel.baptista01@gmail.com
Cassandra Marksivec
Police Officer, Bunbury Police Station
M: 0437 782 721
E: cassandramymarks@gmail.com
Ellen Heavey
Service Receptionist, Osborne Park Mazda
M: 0447 978 156
E: Ellen.heavey@gmail.com
Timeline
Service Receptionist—Service Advisor
AP Eagers Automotive
06.2020 - Current
Sales Receptionist – Warranty Clerk
AP Eagers Automotive
03.2018 - 06.2020
Checkout operator – Assistant supervisor – Bakery assistant
Supa IGA
10.2014 - 03.2018
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