Amy Lewis
Kapunda,SA
Summary
Highly motivated and detail-oriented professional with a proven ability to manage complex operations, meet critical deadlines, and navigate intricate regulatory frameworks. A driven and adaptable individual with a commitment to excellence and continuous learning, balancing academic, professional and social responsibilities, bringing a collaborative and solution-focused approach to support team success. Proficient problem-solving, research, and meticulous attention to detail skills, developed through coordinating high-volume international exports and managing multifaceted client relationships. Recognised for strong organisational skills, a proactive approach to process improvement, and the ability to communicate effectively across diverse teams and cultures.
Overview
4
4
years of professional experience
Work History
Sales and Export Coordinator
JT Johnson & Sons
09.2021 - Current
- Export Operations Management: Oversee 150,000 MT of annual orders for the Japanese market, managing stock allocations, vessel bookings, order amendments, and end-to-end shipping schedules. Optimise freight rates and adapt to vessel movements to meet customer ETAs, whilst serving as a primary liaison between customers and shipping lines resolving free-time discrepancies and disputes.
- Customer Communication: Cultivate strong customer relationships and foster long-term partnerships by providing tailored updates on market trends, crop reports, free time conditions, and shipping schedules. Deliver timely and professional responses to inquiries through Teams meetings, phone calls, international visits, and continuous email correspondence.
- Compliance and Quality Assurance: Ensure all packaging, pricing, quality specifications, and export documentation maintain strict compliance to internal standards, customer expectations and international trade regulations. Collaborating with Account Managers and production teams to address and resolve quality issues, implementing solutions that align with customer and company expectations.
- Export Documentation: Prepare, draft, and approve critical documentation, including RFPs, Shipping Waybills, Phytosanitary Certificates, Import Permits, and Bank Letters of Credit, ensuring accuracy and strict compliance with export trade regulations.
- Process Improvement: Partner with internal teams to identify and implement efficiencies in export and shipping operations, focusing on cost reduction, workflow optimisation, and continuous improvement initiatives across departments.
- Risk Management: Anticipate and address potential logistical, regulatory, and quality risks proactively to minimise disruptions and maintain customer satisfaction.
- Cultural Competency: Navigate complex cross-cultural business interactions, adapting negotiation and communication strategies to align with the expectations and preferences of Japanese stakeholders in line with the company’s 100-year family-owned ethos.
- Regulatory Expertise: Remain updated on relevant legislation, trade regulations, and geopolitical developments impacting agricultural exports, ensuring all operations comply with legal and industry standards.
- Prioritisation and Organisation: Balance competing priorities across multiple orders, ensuring deadlines are consistently met within a fast-paced, high-stakes environment.
Administrative Receptionist
JT Johnson & Sons
10.2020 - 09.2021
- Enabled smooth transitions for staff members on leave by temporarily assuming their responsibilities, ensuring uninterrupted workflow within the office.
- Assisted internal staff with clerical and administrative support to maximise efficiency and team productivity.
- Managed office supply inventory by monitoring stock levels and placing timely orders, ensuring the availability of necessary resources for all staff members.
- Maintained an organised filing system for both physical and digital records, enabling easy access to important documents when needed.
- Assisted with onboarding new employees by providing orientation materials, setting up workstations, and offering guidance on company policies.
- Operated multi-line telephone system to answer and direct high volume of inquiries to appropriate departments.
- Handled confidential correspondence discreetly whilst adhering to strict privacy guidelines regarding sensitive HR/Payroll information.
- Provided comprehensive support during audits by preparing requested documents accurately and within specified deadlines.
- Maintained accurate records of visitor logs and security access cards, promoting a safe working environment for all employees.
- Coordinated company events such as meetings, conferences, and international customer visits by securing venues, booking accommodation, arranging catering services, and scheduling meeting invitations.
- Supported executive staff with scheduling, travel arrangements, and meeting preparation, ensuring seamless operations and time management.
- Provided clerical support to company employees through data entry, photocopying, scanning, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Laws (Honours) -
University of South Australia
Adelaide, SA01-2026
Bachelor of Business (Management) -
University of South Australia
Adelaide, SA01-2026
Skills
- Customs regulations compliance
- Microsoft office suite proficiency
- Cross-cultural communication
- Structured problem-solving
- Time management & workload prioritisation
- Attention to detail
- Adaptability and flexibility
- Customer relationship management
- Multi-task & handle high-volume workloads
- International negotiations
- Client liaison
- Order management
Awards
- Recipient of 2022 UNISA Justice and Society Merit Award
- Recipient of SACE Business & Enterprise Merit Award 2020
- Australian Tertiary Admission Rank (ATAR) - 97.5/99.95
Timeline
Sales and Export Coordinator
JT Johnson & Sons
09.2021 - Current
Administrative Receptionist
JT Johnson & Sons
10.2020 - 09.2021
Bachelor of Laws (Honours) -
University of South Australia
Bachelor of Business (Management) -
University of South Australia
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