Amy Li

- Provide frontline customer service support for account inquiries, repayment schedules, and financial assistance.
- assisting with payment arrangements, account updates, and loan product information.
- Deliver clear and empathetic communication to customers in high-volume call environments, ensuring positive customer experiences.
- Accurately enter and update customer details into CRM systems, ensuring compliance with data privacy and financial regulations.
- Educate customers on available loan options, refinancing, hardship support, and repayment flexibility.
- Maintain up-to-date knowledge of policies, compliance requirements, and products.

- Supervised children’s daily activities, ensuring a safe, nurturing, and inclusive learning environment.
- Planned and implemented engaging, age-appropriate activities supporting children’s cognitive, emotional, and physical development.
- Assisted in maintaining individual learning plans and developmental observations for each child.
-Managing daily routines such as meals, rest times, and hygiene practices.

- Communicated regularly with families regarding their child’s progress, achievements, and daily activities

- Delivered fast, friendly, and efficient customer service at checkouts, self-serve, and store areas.
- Assisted customers with inquiries, product locations and enquiries.
- Operated registers and EFTPOS systems and handling cash
- Maintained store presentation to company standards.
- Assisted in multiple departments (Deli, Bakery) when required.
- Worked efficiently during peak trade hours to meet store productivity targets.
- Developed strong teamwork and communication skills in a fast-paced retail environment.

· Developed positive and trusting relationships with children, families, and colleagues, fostering a safe and supportive learning environment.

· Supervised children and coordinated daily schedules and activities to ensure smooth operations and developmental outcomes.

· Delivered clear instructions and guidance while demonstrating patience, effective communication, and strong teamwork skills.

· Created safe, engaging, and inclusive environments tailored to the individual needs of children.

· Provided excellent customer service by answering product enquiries and offering tailored recommendations

· Achieved sales targets and KPIs through upselling, and promoting new or discounted products.

· Maintained store standards by replenishing stock, managing displays, and ensuring a clean, welcoming environment.

· Built customer loyalty by developing rapport and encouraging repeat visits through personalised service.