Amy Tatt
Werribee,Australia
Summary
Retail Assistant Manager with 12 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Best & Less
05.2025 - Current
- Supervised up to 6 staff members a shift, individually evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Fixed issues as they arose from internal and emailing external resources.
- Rotated merchandise and displays to feature new products, promotions and maximising profits.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Christmas Event Staff/Elf
Horner Recruitment / City of Melbourne
11.2019 - Current
- Coordinated festive activities and guest services during peak holiday season, ensuring smooth operations and positive visitor experiences at City of Melbourne events.
- Managed crowd flow and safety protocols while maintaining high standards of customer service, contributing to successful holiday celebrations.
- Worked effectively in diverse teams to deliver memorable holiday experiences, demonstrating strong communication and problem-solving abilities.
- Assisted visitors with inquiries and directions, providing exceptional service while maintaining venue organisation and cleanliness standards.
- Entertaining small children and families in costume while await their visit with Santa.
PAX - Robo Rally Event Supervisor
Freelance
09.2013 - Current
- Gained strong leadership skills by managing projects from start to finish.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Brainstormed and implemented creative event concepts and themes.
- Developed and updated teaching and learning materials to maintain relevance and quality.
- Self-motivated, with a strong sense of personal responsibility.
Small Business Owner
Miss Ames Studio
10.2013 - 07.2025
- Lead creative direction for high-profile projects, including Miss Australia's opera house outfit for Miss International 2017, securing 3rd place recognition.
- Drive business growth through innovative design solutions and strategic partnerships, establishing strong industry presence in custom garment creation.
- Collaborate with suppliers to execute costume details, fostering creative synergy and innovation.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
Customer Care Specialist
Spotlight Retail Group
04.2023 - 03.2025
- Drive customer satisfaction through expert product knowledge, complaint resolution, and proactive communication across multiple retail channels.
- Resolve product issues by assessing damages and determining appropriate compensation.
- Coordinate with internal teams to rectify pricing and description errors reported by customers.
- Recognized with 2 Customer Service Awards for outstanding service and expertise.
- Manage supplier relations and custom order processes while maintaining precise documentation of product issues and resolutions.
Furnishing Department Manager
Spotlight
10.2022 - 04.2023
- Streamlined department operations through strategic staff management and performance monitoring, leading to enhanced customer satisfaction and operational efficiency.
- Assessed performance, provided feedback, and improved productivity.
- Resolved customer issues, boosting satisfaction and repeat business.
- Monitored and ensured adherence to key performance indicators (KPIs) for the team, fostering a results-driven environment while maintaining high standards of professionalism and accountability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Dress Team Member
Spotlight
12.2019 - 10.2022
- Created visual merchandising strategies that enhanced product visibility and customer flow, resulting in improved shopping experience.
- Collaborated with team to achieve sales goals and deadlines, enhancing customer satisfaction.
- Ensured adherence to policies, boosting productivity and safety.
- Executed store opening/closing tasks, maintaining cleanliness and stock levels.
- Managed cash handling and reporting, ensuring accuracy.
- Resolved customer concerns promptly through efficient returns processing and proactive problem-solving, enhancing customer loyalty.
Events Supervisor
The Entertainment Store
07.2017 - 12.2019
- Coordinated events, ensuring safety and crisis management for large crowds.
- Streamlined costume maintenance operations and performer scheduling systems, ensuring seamless event execution and optimal resource allocation.
- Supported mascot characters with visibility challenges, enhancing guest interaction.
- Prepared venues and coordinated event activities, ensuring seamless execution. Managed large-scale brand events for Disney, Marvel, and Lego, implementing comprehensive safety protocols and crisis management strategies.
Local Crew - Wardrobe Assistance
Gig Power
11.2018 - 11.2018
Costume Supervisor
Chapter 5 Studios
03.2018 - 09.2018
Volunteer Costume Performer / Chaperone
Melbourne Costume Group
09.2012 - 07.2018
Education
Provide First Aid
Australian Red Cross
05-2025
Skills
- Blink
- Tanda
- SAP
- Salesforce
- Zendesk
- Stock management
- Marketing and promotions
- Vendor management
- Problem-solving
- Staff supervision
- Store operations
- Loss prevention
- Staff scheduling
- Team building and leadership
Accomplishments
- Received 2 Spotlight Customer Service Awards for going above and beyond for my customers.
- Achieved my 5 year award for my loyalty to the Spotlight Retail Group brand.
- Worked on Taylor Swift's Reputation Tour as a Local Crew Member for her Melbourne show.
- Manufactured a costume for Miss Australia for the 2017 Miss International Beauty Pageant hosted in Tokyo where she won 3rd runner up.
- 2 Movies I was involved with are on streaming services.
- Nominated for Wardrobe in the 2018 Music Theatre Guild of Victoria for Rock of Ages, Altona City Theatre.
- The Faceless Man (Amazon Prime)
- The Taverna (ABC iView)
Certifications
- Working with Children's Check
- Police Check (Completed November 2024)
Timeline
Assistant Store Manager
Best & Less
05.2025 - Current
Customer Care Specialist
Spotlight Retail Group
04.2023 - 03.2025
Furnishing Department Manager
Spotlight
10.2022 - 04.2023
Dress Team Member
Spotlight
12.2019 - 10.2022
Christmas Event Staff/Elf
Horner Recruitment / City of Melbourne
11.2019 - Current
Local Crew - Wardrobe Assistance
Gig Power
11.2018 - 11.2018
Costume Supervisor
Chapter 5 Studios
03.2018 - 09.2018
Events Supervisor
The Entertainment Store
07.2017 - 12.2019
Small Business Owner
Miss Ames Studio
10.2013 - 07.2025
PAX - Robo Rally Event Supervisor
Freelance
09.2013 - Current
Volunteer Costume Performer / Chaperone
Melbourne Costume Group
09.2012 - 07.2018
Provide First Aid
Australian Red Cross