AMY-LOUISE ARMSTRONG
PENNINGTON
Summary
Developed leadership and problem-solving skills in fast-paced retail environments, managing daily operations and team performance. Excelled in customer service and inventory management, ensuring smooth store functioning and high customer satisfaction. Seeking to transition these skills to a new and exciting role.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Surf Dive N Ski
06.2024 - Current
- Assisted the store manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the company.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalised interactions.
- Streamlined inventory management with regular audits and efficient stock organisation.
- Collaborated with the store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Store Manager
Ally Fashion
10.2021 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling
- Developed strategies to maximize sales and profitability
- Established customer service standards and monitored staff compliance
- Recruited, trained and supervised new employees
- Analyzed financial data to identify areas of improvement
- Created weekly and monthly work schedules for store personnel
- Implemented strategies to increase customer satisfaction levels and build brand loyalty
- Drafted detailed reports on store performance for upper management review
- Established weekly and monthly goals for sales staff to achieve desired results
- Organised merchandise displays according to seasonal promotions or special events
- Identified areas of improvement within existing displays and proposed solutions to optimise customer experience
- Scheduled and conducted candidate interviews in accordance with company standards
- Conducted reference checks on potential candidates as part of the recruitment process
Seasonal Casual Sales Assistant
TYPO
10.2019 - 01.2020
- Accepted and completed cash, check and credit card payments
- Answered incoming telephone calls to provide store, products and services information
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases
- Highlighted target products with eye-catching signs, displays and shelf positions
- Listened to customer needs to identify and recommend best products and services
Customer Service Team Member
Woolworths Supermarket
07.2016 - 02.2017
- Demonstrated strong knowledge of store services, products and policies
- Answered customer inquiries with courtesy and accuracy
- Informed customers of sales and promotions
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Maintained work area and kept cash drawer organized
- Cleaned and stocked front end areas, including register changing tapes and ribbons
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
Skills
- Multitasking
- Interpersonal and written communication
- Highly Motivated
- Critical thinking
- Team Development and management
- Detail Oriented
- Resourceful Nature
- Customer service management
- Inventory management
- Active learning
REFERENCES
Jazz Sinden- 0497 842 613
Store Manager- Surf Dive N Ski, Westfield West Lakes
Tara Boyle -0414 924 223
Store Manager - Ally Fashion, Ingle Farm
Emily Richards - 0409 187 141
Store manager - Universal Store, Westfield Tea Tree Plaza (Previous store manager at Ally Fashion)
Timeline
Assistant Store Manager
Surf Dive N Ski
06.2024 - Current
Store Manager
Ally Fashion
10.2021 - 06.2024
Seasonal Casual Sales Assistant
TYPO
10.2019 - 01.2020
Customer Service Team Member
Woolworths Supermarket
07.2016 - 02.2017
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