AMY LOVERING

• Facilitate activities and provide supervision to participants during adventure-based programs, such as: high ropes, abseiling, rock climbing, canoeing, snorkelling and team building exercises.
• Provided clear instruction to activity and program participants to deliver fun and maintain safety.
• Displaying professionalism and courtesy in all interactions with clients and staff.
• Run team-building challenges as lead instructor for 30 + children ensuring a positive yet safe experience and adapting the plan if necessary.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled assignments independently with good judgement and critical thinking skills.

Travelled throughout Indonesia.

• I worked from 9am-5pm with clients to prevent or resolve their homelessness. This included:
• Assisted clients with a wide range of backgrounds; Suffering from mental health issues, drug and alcohol abuse, debt and abusive relationships.
• On-call help with managing their finances and welfare benefits.
• Visited said clients within their temporary accommodation, helping them to organise payments, meetings and appointments.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Kept accurate and detailed records to track and document client progress.

• Worked evenings alongside my full-time role with Sanctuary Supported Living.
• Responsible for closing the pub and worked a variety of solo shifts as well as with other members of staff.
• Fostered repeat customers by consistently providing efficient, friendly service.

• I worked 8am-4:30pm, recruiting professionals for locum and permanent roles within the Veterinary sector. This included:
• Sourced my own candidates using social media (LinkedIn, Facebook & Twitter)
• Operated and maintained applicant tracking and candidate management systems.
• Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
• Negotiated offers and closed deals to finalize recruitment process and secure best talent.
• Built strong relationships with both the candidate and client.

• I worked a variety of shifts in a call centre environment, taking inbound calls regarding customer's accounts and billing queries. This included:
• Worked hard to guarantee data protection is kept secure by not breaching confidentiality.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Investigated and resolved customer inquiries and complaints quickly.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Displayed enthusiasm and promoted excellent service to customers.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.