Amy Lynch
Woodvale,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Office Manager (Part-Time Role)
ACG Construction Group
05.2021 - Current
- Providing administration support to company owner
- Accounts Payable, Receivable, and Payroll with Xero
- Maintaining office and ensuring all tasks are up to date.
Senior Analyst, Sales Operations
DELL Technologies
06.2018 - 08.2022
- Providing Administration and Analytical support to Sales teams in EMEA
- Specifically supporting 4 countries, UK, Ireland, Poland, and Italy
- Creating SKUSs from quotations received from third-party clients to enable Sales teams to quote customers
- Pulling reports via SQL and presenting findings
- Using Power BI for data visualization
- Using internal tools along with Sales Force
- Trained and worked on the team's RPA project (Robotic Process Automation) where I used RPA tools to automate repetitive tasks carried out each day, this saves the company time and money
- It also reduces the risk of human error
- On completion of this large project, it saved up to 3 hours a day of an FTE
- Responsible for developing and growing this project.
Finance Officer
Laureate International Universities
12.2016 - 11.2017
- Providing administrative support to the finance team, including management of the debtor’s report and accounts receivable
- Reporting to the Student Finance Manager with responsibility for issuing invoices, processing payments, receipting and debtor list follow-ups using Sales Force, in line with company guidelines
- Process re-engineering, updating current and implementing new processes and procedures to ensure the company remains efficient and up to date with the latest procedures
- Creating a debtor list for reporting and analysis, whilst reducing the value on the debtor list to <$200,000 from over $1 million
- Assisting with orientation days to deliver an optimum customer experience and working across two separate companies during a merger to combine processes and deliver on KPIs.
Sales Operations 2IC
SEEK Learning
10.2014 - 12.2016
- Inspired a team of 8 providing support and administration to 70+ sales consultants, and handling an average of 1800 new customers each month
- Reporting to the Sales Operations Manager with responsibility for maintaining and improving team performance against KPIs, providing training and mentoring to develop the team, and collaborating with Sales Team Leaders to drive process and service improvements
- Preparing process maps to deliver new processes and procedures within the business and reporting and analysis on revenue, payments, and sales commissions.
Sales Support Administrator
SEEK Learning
07.2010 - 10.2014
- Using SAP to review student documents, assess university entry requirements, recognize revenue to report on sales team commissions, and management of withdrawals and refunds to ensure delivery of KPIs
- Reporting to the Sales Operations Manager, defined the approach for a new payment method with the company’s largest partner, this enabled the company to achieve its highest ever sales revenue for the year of $10 million
- Assisted with process mapping new procedures in a very fast-growing company.
Cheque Administrator
Pacnet Services Ltd
05.2006 - 07.2010
- Management of the allocation, storage and disposal of sensitive documents at an offsite storage facility
- Reporting to the Cheque Processing Manager with responsibility for processing payments, preparing bank deposits, processing refunds and reconciling customers’ accounts using Raven Online and ensuring accuracy and attention to detail is in place at all times along and dealing with highly confidential information to ensure the company is compliant
- Preparing reports on a monthly basis for analysis.
Office Administrator
Hoo Hing Ltd
02.2005 - 02.2006
- Consistently achieving full quarter results, working as part of the accounts and buying teams
- Reporting to the Operations Manager with responsibility for data entry, reconciling dockets to invoices, identifying exceptions with prices, creating new product codes, coordination of deliveries and compliance for customs imports.
Goods-In Office Administrator
Westex Ltd
03.2003 - 02.2005
- Completion of on-the-job training to achieve a City and Guilds Certificate in Distribution and Warehousing and being promoted from Warehouse Operative to Office Administrator
- Reporting to the Warehouse Manager with responsibilities for managing the allocation of stock into the warehouse system, coordinating deliveries to the warehouse and reconciliation of order forms, purchase orders, and delivery notes
- Implementing office procedures to help keep the office running efficiently to meet KPIs.
Education
Bachelors of Science in Management Accounting (2.1 Honors Degree) -
09.2017
Certificate III Business Administration -
08.2013
Cert IV in Front Line Management -
11.2012
ACCA Accounting Technician -
06.2011
OCR Certificate in IT -
12.2005
Certificate in Book-keeping And Accounts -
03.2002
City and Guilds Certificate in Distribution and Warehousing -
01.2001
Skills
- Attention to Detail
- Analytical
- Administrative Support
- Good Judgment
- MS Office
- Data Entry
- Effective Communication
- Time Management Skills
- Training and coaching
- Teamwork and Collaboration
- Self-Awareness
Residency Status
Australian Citizen
References
- Anita D’brass, Manager at Laureate and SEEK Learning, +61 402735575, Anita.dbrass@yahoo.com.au, Sydney
- Jasper Van Roon, Manager at DELL, +32 474 440 151, Jasper_van_roon@dell.com, Belgum
- Thomas Rohr, Manager at DELL, +49 6997923797, Thomas_Rohr@Dell.com, Germany
Hobbies and Interests
Reading, Spending time with family and friends, and traveling to experience new cultures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager (Part-Time Role) - ACG Construction Group
05.2021 - Current
Senior Analyst, Sales Operations - DELL Technologies
06.2018 - 08.2022
Finance Officer - Laureate International Universities
12.2016 - 11.2017
Sales Operations 2IC - SEEK Learning
10.2014 - 12.2016
Sales Support Administrator - SEEK Learning
07.2010 - 10.2014
Cheque Administrator - Pacnet Services Ltd
05.2006 - 07.2010
Office Administrator - Hoo Hing Ltd
02.2005 - 02.2006
Goods-In Office Administrator - Westex Ltd
03.2003 - 02.2005
University of Derby - Bachelors of Science in Management Accounting (2.1 Honors Degree),
Oxford College - Certificate III Business Administration,
Regional Learning And Development - Cert IV in Front Line Management,
HSI Limerick Business School - ACCA Accounting Technician,
OCR - OCR Certificate in IT,
Pitmans Qualifications - Certificate in Book-keeping And Accounts,
City And Guilds - City and Guilds Certificate in Distribution and Warehousing,
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