Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Peace

Wedderburn,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Hardworking and passionate, with strong organisational skills, excellent communication skills and eagerness to learn new skills.


Overview

7
7
years of professional experience

Work History

Retail Sales/Country Mail Delivery

Wedderburn Post Office
07.2023 - Current
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Country Mail Run
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Retail Sales
  • Use of all office equipment
  • Opening and closing procedures
  • Money handling
  • Altered routes to accommodate changing conditions or road closures in delivery areas.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Retail Sales

Randall's Foodworks
04.2022 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Worked front register
  • Money handling
  • Opening and Closing procedures
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases and locate items
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.

Retail Sales/ Mail Delivery

Wedderburn Post Office
03.2021 - 03.2022
  • Country Mail Run
  • Retail sales
  • Sorting mail
  • Use of all office equipment
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed mail and computed pricing amounts.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Used computer systems to track packages and update client information.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Added accurate data entry into computer system to complete transactions.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.

Office Administration/ On Site Management

Big4 Bendigo Marong
07.2019 - 02.2021
  • Accomplished multiple tasks within established timeframes.
  • Making bookings and dealing with customer enquiries.
  • Sound knowledge of all Microsoft programs
  • Dealing with problems in the workplace and finding an appropriate solution.
  • Use of all office equipment.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Retail Sales

Buloke Firearms/ Donald Hardware
01.2017 - 01.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Handling, displaying and putting together of firearms
  • Good knowledge of firearms, fire power and accessories.

Education

Certification/ Qualification - Holistic Healer And Counsellor

Health And Harmony Colleges
10.2020

Bachelor - Aromatherapy And Herbalism

Australian College of Aromatherapy
07.2017

Bachelor of Accounting - Accounting

Ballarat University
Ballarat, VIC
11.2004

Certificate IV - Office Administration And Supervision

Tracey The Placement People
Ballarat, VIC
11.2001

Year 12 VCE -

Ballarat Secondary College
Ballarat, VIC
1999

Skills

  • Problem Resolution
  • Conflict Resolution
  • Attention to Detail
  • Troubleshooting
  • Task Prioritization
  • Relationship Building
  • Verbal Communication
  • Critical Thinking
  • Cultural Awareness
  • Good Telephone Etiquette
  • Team Management
  • MS Office
  • Dependable and Responsible
  • Self-Directed

Timeline

Retail Sales/Country Mail Delivery

Wedderburn Post Office
07.2023 - Current

Retail Sales

Randall's Foodworks
04.2022 - 07.2023

Retail Sales/ Mail Delivery

Wedderburn Post Office
03.2021 - 03.2022

Office Administration/ On Site Management

Big4 Bendigo Marong
07.2019 - 02.2021

Retail Sales

Buloke Firearms/ Donald Hardware
01.2017 - 01.2019

Certification/ Qualification - Holistic Healer And Counsellor

Health And Harmony Colleges

Bachelor - Aromatherapy And Herbalism

Australian College of Aromatherapy

Bachelor of Accounting - Accounting

Ballarat University

Certificate IV - Office Administration And Supervision

Tracey The Placement People

Year 12 VCE -

Ballarat Secondary College

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Amy Peace