Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Mahoney

Enfield,VIC

Summary

I have been involved in the hospitality industry for the majority of my adult life. I pride myself on my excellent customer service skills, and my attention to detail. I am very easy to get along with, and I would fit well into an existing team, but I also have the maturity to work autonomously if needed. I have a vast range of skills to offer, including.

- Food preparation

- Coffee Making

- Customer service

- Excellent organizational skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Golden Nugget Bakery
Ballarat, VIC
10.2021 - Current
  • Identified areas of improvement within the department and implemented necessary changes.
  • Trained new employees on company policies and procedures.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Assisted customers with product selection when needed.
  • Monitored staff performance to ensure quality standards were met.
  • Provided on-the-job training to new staff members.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Resolved conflicts between staff members in a timely manner.

Cleaner

The Cleaning Fairy
Ballarat, VIC
02.2019 - 09.2021
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Provided assistance with laundry services when needed.
  • Polished furniture to remove dust and dirt buildup.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.

Floor Manager

La Porchetta
Colac, VIC
01.2015 - 01.2019
  • Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Maintained a safe, clean and organized floor environment.
  • Assigned tasks to team members in accordance with their skillset.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Trained, motivated, and oversaw team delivering outstanding service to every customer.
  • Taught junior employee's proactive strategies to meet operational and sales goals.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Colac High School
Colac, VIC

Skills

  • Employee training
  • Performance monitoring
  • Cash handling
  • Task delegation
  • Customer service
  • Conflict resolution
  • Food handling
  • Coffee making

Certification

  • Current Victorian driver's license

References

References available upon request.

Timeline

Shift Manager

Golden Nugget Bakery
10.2021 - Current

Cleaner

The Cleaning Fairy
02.2019 - 09.2021

Floor Manager

La Porchetta
01.2015 - 01.2019

High School Diploma -

Colac High School

Similar Profiles

CREATE PROFILE
Amy Mahoney