Amy Markovski
Brisbane
Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Bank Of Queensland
06.2021 - Current
- Mentored and coached team members on QA topics and strategies.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
- Reported progress, test metrics and results to project stakeholders.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Banking Relief Officer
Bank Of Queensland
08.2020 - 06.2021
- Trained staff members, helping them develop their skills and learn the role
- Improved department efficiency by streamlining and implementing policies and processes.
- Empathy and compassion in understanding customers financial struggles.
- Commitment to maintaining confidentiality
- Efficiently managed and organised high-volume inbox/phone lines
Claims Consultant
Gallagher Bassett
09.2019 - 08.2020
- Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Education
Bachelor of Property - Property
Bond University
Gold Coast, QLDCertificate III - Certificate 3 & 4 Business
Stuartholme School
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Quality assurance controls
- Collaboration and communication
- Team mentoring
- Team collaboration
- Training and onboarding
- Strong problem solver
- Collaborative team player
- Teamwork and positive attitude
- QA reporting
Accomplishments
Assisted and implemented the current Quality Assurance process for the Bank of Queensland Specialist Division.
Timeline
Quality Assurance Analyst
Bank Of Queensland
06.2021 - Current
Banking Relief Officer
Bank Of Queensland
08.2020 - 06.2021
Claims Consultant
Gallagher Bassett
09.2019 - 08.2020
Bachelor of Property - Property
Bond University
Certificate III - Certificate 3 & 4 Business
Stuartholme School
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