Amy Matthews

• Maintained high standards of service delivery through close collaboration with my team members at the center.
• Managed enrollment of new students at our Swimming centre and membership sign-ups for the gym, optimizing facility usage.
• Maintained a high standard of customer service by ensuring all patrons were acknowledged and attended to.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
• Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
• Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
• Created reports on daily, weekly, monthly basis related to customer service activities.
• Ensured all customer inquiries were handled in accordance with company standards and regulations.
• Ensured smooth operations by overseeing facility opening and closing duties including cash handling, drop safe access, and providing key control for all operational areas.

• Encouraged swimmers to set goals and strive for personal bests in their performances.
• Maintained records of attendance and progress reports for each student.
• Assisted with the maintenance of the pool area, ensuring it was clean at all times.
• Working with students aged 6 months up to adult years.
• Working with all diverse members of the public, aged and intellect.
• Ensured that the amenities in our Complex were always clean and well-maintained, including restrooms, gyms, and pool areas.
• Maintaining a high level of communication with parents/carers within our community center.

Managed financial responsibilities as Treasurer for the Dayboro Dolphins Swim Club.

Served as an active member of a committee, collaborating to enhance our club and provide volunteer services to the local community.

• Cleaned guest rooms, including making beds, replenishing linens, cleaning bathrooms and vacuuming.
• Provided excellent customer service by greeting guests warmly upon arrival and departure.
• Informed housekeeping staff of any maintenance problems or malfunctioning equipment discovered during room inspections.
• Stocked cart with supplies for the day's work according to established par levels.
• Maintained cleanliness of work area throughout shift by adhering to health and safety standards.
• Responded to guest queries and requests promptly in a professional manner.
• Assisted other departments when needed including laundry services, front desk operations and kitchen services.