Amy McClean
Scarborough,WA
Summary
Motivated Administration Assistant who is organised, detail-oriented and empathetic to client and team needs. Skilled at providing efficient administrative support. Driven to contribute to team goals and maintain high standards of professionalism to all stakeholders.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Hall Chadwick
Perth, WA
2024.03 - Current
- Provide general administrative support to accountants and professional staff.
- Prepare and format documents, reports, and correspondence.
- Manage incoming calls, emails, and mail, ensuring prompt and accurate distribution.
- Maintain office filing systems, databases, and client records with confidentiality.
- Schedule meetings and appointments, and coordinate office calendars.
- Assist in preparation of client tax returns and financial documents.
- Order and maintain office supplies and handle general office duties.
- Support reception duties including welcoming clients and handling inquiries.
Sales Assistant
Bed Bath N' Table
2021.10 - 2024.04
- Support customers in locating products and store inventory across multiple sites.
- Offered courteous and timely assistance to customers in-person and over the phone.
- Establish rapport with customers using active listening and interpersonal skills.
- Proficient in conveying ideas and communicating to internal stakeholders and management in a clear and concise manner.
- Developed strong rapport with customers and created positive impression of the company
- Manage financial transactions and closing out end of day banking.
- Exceed sales targets and KPI's.
Cafe Assistant
The Açai Corner
2021.04 - 2023.03
- Wiped, sanitised and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Remained calm and friendly when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing a welcoming environment and a prompt and friendly service.
- Preparation of food and drink adhering to health and safety measures.
Grocery Manager
Angelo Street Market
2018.04 - 2021.04
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Negotiated prices when ordering stock from sales representatives to decrease expenses and increase profit.
Street Team Member
96FM Perth
2018.08 - 2021.01
- Identified potential marketing opportunities to increase brand awareness.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Regular liaising with clients to maintain relationship with the company.
Shop Assistant
Angelo Street Market
2013.10 - 2018.04
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organised store.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organised new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transactions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Como Secondary College
Como, WA11.2017
Skills
- Computer and Microsoft Office proficiency
- Excellent Written and Verbal Communication
- Customer Service
- Adaptable and Flexible
- Problem-solving
- Honest and Dependable
- Friendly and Helpful
- Team Cooperation
- Point of Sale Operation
- Administrative Support
- Document Management
- Time Management
References
Vivienne Nguyen 0401 465 110 - The Açai Corner
Kelly Langley 0419 691 176 - 96FM Perth
Timeline
Administrative Assistant
Hall Chadwick
2024.03 - Current
Sales Assistant
Bed Bath N' Table
2021.10 - 2024.04
Cafe Assistant
The Açai Corner
2021.04 - 2023.03
Street Team Member
96FM Perth
2018.08 - 2021.01
Grocery Manager
Angelo Street Market
2018.04 - 2021.04
Shop Assistant
Angelo Street Market
2013.10 - 2018.04
High School Diploma -
Como Secondary College