- Adventure Travel
- Health and nutrition
- Personal Development and Self-Improvement
- Mindfulness Practices
Amy McDonald
Mornington
Summary
Personable and service-oriented professional with passion for fine wines and culinary experiences. Possesses strong foundational knowledge of wine regions and varietals, complemented by skills in wine tasting and food pairing. Dedicated to creating memorable dining experiences and enhancing guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sommelier
Beverly Rooftop
02.2024 - 10.2024
- Invoicing & Ordering (Restoke, Paramount etc)
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
Cellar Door Sales Attendant
Paringa Estate
12.2022 - 12.2023
- Daily stock take summary and report
- Office duties pertaining to cellar door (emails, processing online gift vouchers, data entry, telephone queries)
- Online orders / filing invoices
- Packing local deliveries for collection and corresponding with AUSPOST for interstate delivery
- Imputing customer delivery forms with Get Freighted / DHL
- Confirming client reservations
- Facilitating wine tastings
- Maintained records related to sales, returns, and inventory availability.
- Collaborated with team members to achieve monthly sales targets.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed cash register operations accurately, processing sales transactions efficiently.
- Offered personalized assistance to customers, fostering loyalty and repeat business.
Section Waitress / Commis Sommelier
Lucy Liu
03.2022 - 12.2022
- Advising guests on wine list
- Communicating with management to support order of service
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Wine, beer, and spirits knowledge
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maximized table turnover rates by managing reservations effectively and seating walk-in guests promptly during busy hours.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Outdoor Tour Guide
AUSCAMP
10.2021 - 03.2022
- Group Leader
- Group Management
- Recreational facilitator for activities such as mountain biking, bush walking and navigation, canoeing, low-ropes and archery
- Demonstrated respect and professional willingness to maintain client relationships
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Tour Guide & Business Receptionist
Alpine High Performance and Physio / Alpine Leisure Tours
05.2021 - 10.2021
- HICAP payment processing
- Booking follow up appointments for the physio practice
- Weekly social media posts for both business Instagram accounts
- Front desk duties such as phone calls and email correspondence, filing gym memberships etc
- Maintaining clean and hygienic gym environment
- Gymnasium & physio open and closing procedures
- Ticket sales and pre-tour client correspondence
- Client management / Outdoor touring
- Snowshoe demonstrations and safety check
Education
Advanced Diploma - Travel and Tourism
Torrens University
03.2021
High School Graduate -
Flinders Christian College
11.2017
Skills
- Wine tasting expertise
- Wine service management
- Cellar management
- Supplier relationship management
- Staff training and development
- Fortified wine knowledge
Hobbies and Interests
- Health and fitness
- Reading
- Learning and self-development
Certification
- RSA
- WSET 2
- WSET 3
- Working with Children's Police Check
- HLTAID003 Provide First Aid (Level 2)
- Bronze Medallion
Interests
Timeline
Sommelier
Beverly Rooftop
02.2024 - 10.2024
Cellar Door Sales Attendant
Paringa Estate
12.2022 - 12.2023
Section Waitress / Commis Sommelier
Lucy Liu
03.2022 - 12.2022
Outdoor Tour Guide
AUSCAMP
10.2021 - 03.2022
Tour Guide & Business Receptionist
Alpine High Performance and Physio / Alpine Leisure Tours
05.2021 - 10.2021
High School Graduate -
Flinders Christian College
Advanced Diploma - Travel and Tourism
Torrens University
Similar Profiles
Rees MillerRees Miller
Commis Chef at Beverly RooftopCommis Chef at Beverly Rooftop
Aaditya ManchandaAaditya Manchanda
Casual Chef at Beverly Rooftop and Elio's PlaceCasual Chef at Beverly Rooftop and Elio's Place
Lisa KarsonLisa Karson
Executive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police DepartmentExecutive Assistant to the Chief of Police at City of Beverly Hills / Beverly Hills Police Department
Madeleine RosevearMadeleine Rosevear
Shift Manager at McDonald'sShift Manager at McDonald's
Caitlin KirwanCaitlin Kirwan
Retail Assistant at Dunnes StoresRetail Assistant at Dunnes Stores