Summary
Overview
Work History
Education
Skills
References
Affiliations
Additional Information
Timeline
Generic
Amy McDonald

Amy McDonald

Brisbane

Summary

I am in my fifth year of law school at Queensland University of Technology. Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organised workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Benjamin Werner, All City Arts
05.2019 - Current

Fine Wine Specialist

Dan Murphys
10.2008 - 07.2016
  • Employed extensive product knowledge to cultivate existing customer relationships and develop rapport with new ones.
  • Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
  • Set up wine tastings to bring in business and promote special offerings.
  • Enhanced employee knowledge and skills by conducting regular staff training sessions on topics such as international wine regions, winemaking processes, and food pairing techniques.
  • Established an efficient system for tracking high-value inventory items, reducing instances of theft or misplacement.
  • Negotiated favourable pricing structures with suppliers, ultimately benefiting both the store''s bottom line and its customers'' budgets.
  • Attended industry trade shows regularly to stay up-to-date on emerging trends in the world of fine wine.
  • Streamlined ordering processes by working closely with purchasing department staff members.
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
  • Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.

Visitor Services Representative

University of Queensland Art Museum
02.2011 - 02.2014
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Collected deposits or payments and arranged for billing.
  • Maintained security systems and the AV and other digital equipment to set up and close the gallery.

Catering

Cordon Bleu
02.2001 - 10.2008
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Laws (Honours) -

Queensland University of Technology
Brisbane, QLD
06.2025

Bachelor of Arts (Honours) - undefined

Queensland University of Technology
Brisbane, QLD

Bachelor of Arts - Fine Arts

Griffith University
Brisbane, QLD
01.1999

Skills

  • Exceptional customer service
  • Wine tasting expertise
  • Food safety compliance
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • High volume dining
  • Team collaboration
  • Strong work ethic

References

Fler Greaves, Fulfilment Management, Dan Murphys +61 434404369

Affiliations

  • Became a recipient of the Golden Key National Honours Society 1997
  • Mentor in Mentorship Program 2021; 2024
  • Queensland Law Society 2021 - Present

Additional Information

Current RSA

Timeline

Administrative Assistant

Benjamin Werner, All City Arts
05.2019 - Current

Visitor Services Representative

University of Queensland Art Museum
02.2011 - 02.2014

Fine Wine Specialist

Dan Murphys
10.2008 - 07.2016

Catering

Cordon Bleu
02.2001 - 10.2008

Bachelor of Arts (Honours) - undefined

Queensland University of Technology

Bachelor of Arts - Fine Arts

Griffith University

Bachelor of Laws (Honours) -

Queensland University of Technology

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Amy McDonald