Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Michell

Lochinvar,NSW

Summary

Self-motivated and hardworking individual with a history of meeting previous company and current business goals, utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

29
29
years of professional experience

Work History

Assistant Store Manager/Store Manager

Lowes Menswear
07.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays such as rotation of merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions and reward club signups, to maximise repeat business.
  • Provided support to store manager in budgeting processes, helping maintain financial stability and achieving KPI's for the business.
  • Scheduled employees for shifts, taking into account customer traffic, employee strengths, and budget expectations.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Owner/Operator

Rainbow Runner
07.2014 - 07.2024
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Sales.
  • Social media and website operations.
  • Attended major events to network with potential suppliers.
  • Administration/Accounting in conjunction with MYOB, inclusive of payroll.

Store Manager

Colette
01.2011 - 06.2014
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Giordano
10.2009 - 09.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Store Manager

Jeanswest
10.2006 - 10.2009
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.

Store Manager

Sportsgirl
01.2001 - 09.2006
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted in recruiting, hiring and training of team members.
  • Approved regular payroll submissions for employees.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Associate

Coles Supermarket
10.1995 - 03.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

High School Diploma -

Peel Technology High School
Tamworth

Skills

  • Budget Management
  • Customer Service
  • Retail Management
  • Adaptable and Flexible
  • Ability to learn challenging new skills
  • Self-motivated
  • Business Management

Timeline

Assistant Store Manager/Store Manager

Lowes Menswear
07.2024 - Current

Owner/Operator

Rainbow Runner
07.2014 - 07.2024

Store Manager

Colette
01.2011 - 06.2014

Store Manager

Giordano
10.2009 - 09.2010

Store Manager

Jeanswest
10.2006 - 10.2009

Store Manager

Sportsgirl
01.2001 - 09.2006

Sales Associate

Coles Supermarket
10.1995 - 03.2000

High School Diploma -

Peel Technology High School

Similar Profiles

CREATE PROFILE
Amy Michell