Amy Minervini

• Created comprehensive, customised training manuals for four PMU courses: Ultimate Brow Course (covering all brow techniques), Lip Blush, Microblading, and Machine Brows. Manuals included in-depth content on protocols, infection control, industry standards, skin science, contraindications, pigment theory, colour selection, techniques, consultation practices, pre-draw, aftercare, insurance, marketing, and more.
• Delivered intensive 3–5 day in-person, one-on-one training sessions, combining detailed theory with hands-on practical learning.
• Facilitated high-engagement learning through personalised masterclasses and practical application.
• Provided ongoing coaching and mentorship post-training via phone and email, supporting student success and professional development.

• Delivered high-quality cosmetic tattoo services including Microblading, Ombre Brows, Combination Brows, and Lip Blush across Adelaide, Melbourne, and Perth
• Conducted in-depth client consultations to assess needs, discuss expectations, and ensure client comfort and safety throughout the treatment process
• Applied a wide range of PMU techniques with precision, tailoring results to suit individual skin types and aesthetic preferences
• Built and maintained a loyal client base through consistent results, professional care, and strong interpersonal skills
• Managed back-to-back appointments with effective time management, ensuring every treatment met high standards of detail and cleanliness
• Utilised Timely booking software to streamline scheduling, client record-keeping, and appointment reminders
• Maintained accurate, confidential client documentation for treatment tracking, follow-ups, and personalised care
• Provided clear aftercare guidance to support healing, minimise risk, and optimise treatment outcomes
• Drove business growth through targeted marketing strategies and word-of-mouth referrals, increasing service demand and brand recognition
• Upheld strict hygiene and industry compliance standards, maintaining a professional and trusted service environment

• Managed day-to-day salon operations including staff rostering, stock control, budgeting, and front-of-house flow
• Recruited, trained, and supported a skilled team of beauty professionals, ensuring consistent service standards & up to date product and treatment knowledge
• Delivered advanced skin treatments including HIFU, RF skin needling, Fibroblast, chemical peels, and cosmetic tattooing
• Designed personalised treatment plans to meet client needs and achieve visible results
• Oversaw client bookings, consultations, and reception procedures to ensure a seamless salon experience
• Resolved client concerns promptly and professionally, promoting satisfaction and client loyalty
• Maintained stock levels and coordinated with suppliers to ensure smooth and cost-effective ordering
• Drove salon visibility and client engagement through marketing initiatives and social media content
• Ensured compliance with beauty industry regulations and internal salon policies
• Streamlined systems and processes to improve efficiency and elevate the overall client journey
• Stayed up to date with industry trends, products, and techniques to keep the salon competitive and on-brand

• Oversaw end-to-end salon operations, leading strategic decision-making across staffing, financials, and client experience
• Led a team of up to 13 staff, fostering a positive and results-driven culture focused on service excellence
• Managed daily operations to ensure seamless salon flow, staff efficiency, and exceptional client satisfaction
• Handled all financial responsibilities including payroll, expenses, invoicing, and weekly banking with accuracy
• Developed and monitored weekly budgets, using data insights to track performance and adjust spending
• Designed and managed staff rosters to ensure efficient coverage aligned with client demand
• Set clear KPIs and introduced incentive programs to drive individual and team performance
• Provided hands-on support and coaching to enhance team sales skills, product knowledge and customer engagement
• Conducted staff meetings, training workshops, and one-on-one reviews to promote growth and alignment
• Managed recruitment processes including interviewing, trial shifts, hiring, and onboarding
• Developed structured induction and training programs to support new staff integration and skill development
• Created and maintained operational procedures to ensure compliance, consistency, and high service standards
• Oversaw inventory control, ensuring accurate stock levels and cost-effective purchasing
• Supervised front-of-house operations including cash handling and point-of-sale systems
• Resolved client issues promptly and professionally, maintaining strong relationships and loyalty
• Cultivated long-term client connections through personalised service and consistent care
• Liaised with suppliers through monthly meetings to maintain strong partnerships and ensure timely stock fulfillment
• Led all marketing and social media initiatives, enhancing salon visibility and client engagement

• Supervised and motivated a small sales team, providing daily support to achieve individual and collective performance targets
• Collaborated closely with Club General Manager and Regional Managers to align sales strategy, monitor performance metrics, and drive team results
• Interpreted daily, weekly, and monthly sales reports to identify patterns, track progress, and refine sales approaches
• Provided reception and front-desk support to ensure smooth operations and a professional first point of contact
• Designed and executed monthly sales action plans to generate new memberships and exceed revenue goals
• Facilitated daily team huddles to review targets, share insights, and maintain motivation around sales priorities
• Conducted individual morning check-ins with staff to set clear goals and guide focus areas for the day
• Assisted prospective clients with membership inquiries, offering tailored solutions and a high level of service
• Consistently exceeded membership sales targets through confident communication and strong rapport-building

Stepped away from the role to pursue a business ownership opportunity at Sunlounge Tanning & Beauty

• Led a team of 20 promotional staff for the Jim Beam Party Crew, ensuring high performance, professionalism, and alignment with brand expectations
• Coordinated detailed event schedules and staff rosters, balancing logistics and budgetary requirements for seamless execution
• Managed recruitment processes including candidate interviews, selection, and onboarding of new team members
• Delivered hands-on training to new staff, ensuring readiness and confidence for event activations
• Reviewed staff invoices for accuracy and submitted to Head Office for timely processing
• Assessed and approved event booking forms submitted by Coca-Cola business executives, ensuring alignment with promotional goals
• Conducted weekly strategy meetings with Coca-Cola business development teams to review plans and refine future campaigns
• Oversaw inventory control and stock movement, managing all promotional materials and coordinating incoming and outgoing deliveries
• Created and presented event proposals to the National Event Coordinator for regional promotional campaigns within SA & TAS
• Organised and led regional promotional trips to ensure smooth activations across multiple locations
• Compiled and submitted comprehensive weekly and monthly reports to Head Office, detailing performance metrics and event insights
• Ensured consistent and high-quality activation of all promotional events in line with brand standards
• Built and maintained strong client relationships through clear communication, reliable service, and trust-driven collaboration

• Managed a portfolio of motor insurance claims, ensuring timely processing and resolution in line with policy guidelines
• Handled all inbound and outbound correspondence with professionalism and efficiency, supporting smooth claims management
• Maintained structured diary management to meet critical deadlines and support day-to-day workflow
• Completed monthly CO64 reporting in line with internal compliance and performance standards
• Responded to inbound and outbound phone enquiries, delivering accurate and helpful information to account holders and stakeholders
• Delivered consistent, high-quality customer service while upholding company standards and maintaining client satisfaction
• Met and exceeded performance KPIs, contributing to overall team targets and compliance benchmarks
• Maintained up-to-date knowledge of motor claims processes and insurance industry best practices
• Utilised Allianz-specific software to manage claims documentation and workflow efficiently
• Proactively worked toward personal development goals, aligning with performance expectations and career progression

• Planned and executed promotional campaigns, events, and functions, ensuring seamless delivery and a high-quality client experience
• Managed diary scheduling to support smooth event coordination and optimize team productivity
• Oversaw the annual marketing calendar, aligning promotional efforts with key business objectives and seasonal opportunities
• Facilitated regular marketing meetings to drive collaboration and maintain alignment across departments
• Built and nurtured strong relationships with clients and suppliers to support ongoing partnerships and successful campaign delivery
• Developed and implemented growth strategies focused on increasing brand awareness and market reach
• Attracted and retained loyal clients through tailored marketing initiatives and relationship-building efforts
• Prepared accurate client quotations based on service packages and customised needs
• Clearly communicated terms and conditions to ensure client understanding and trust
• Conducted outbound calls to generate leads and expand the customer base through proactive engagement

• Supported the management of an eight-person team, contributing to smooth daily operations and strong team performance
• Implemented visual merchandising in line with brand standards to create an inviting and on-brand customer experience
• Took full responsibility for store operations on Sundays and Mondays, ensuring service standards and sales goals were met
• Set and monitored daily sales budgets, driving team focus and supporting store revenue targets
• Delivered exceptional face-to-face customer service, fostering client loyalty and satisfaction
• Assisted in onboarding and sales training for team members, promoting confidence and capability in client interactions
• Supervised point-of-sale transactions and cashier operations to ensure accuracy and compliance with financial procedures
• Performed store opening and closing duties, including till reconciliation and secure cash handling