Amy Mitchell
Gladstone,QLD
Summary
Dynamic Restaurant Manager with proven success at SUBWAY® Restaurants, excelling in kitchen oversight and staff management. Achieved significant improvements in customer satisfaction through effective problem resolution and training. Skilled in labor and food cost control, fostering a positive team environment while driving profitable sales and maintaining health standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resturant Manager
SUBWAY®Restaurants
01.2021 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Customer Service Representative
The Mix
03.2018 - 01.2021
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Food Safety
Canvas Education
Gladstone, QLD04-2022
High School Diploma -
Gladstone State High School
Gladstone, QLD11-2020
Skills
- Recruitment
- Kitchen oversight
- Restaurant operations management
- Order delivery practices
- Supervisory skills
- Shift management
- Point of sale (POS) system operation
- Staff management
- Employee retention
- Labor and food cost control
- Employee schedule management
Certification
Food Safety certificate
Cert 2 in hospitality
Awards
Restaurant Manager 2024
Highest REV result 2024
Most profitable Restaurant 2023
Timeline
Resturant Manager
SUBWAY®Restaurants
01.2021 - Current
Customer Service Representative
The Mix
03.2018 - 01.2021
No Degree - Food Safety
Canvas Education
High School Diploma -
Gladstone State High School
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