Summary
Overview
Work History
Education
Skills
Police Check
Driving Licence
Career Break
Awards
References
Timeline
Generic

Amy Mollison

South Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

Overview

8
8
years of professional experience

Work History

Lead Athletics Coach

Leisure and Culture Dundee
11.2015 - 10.2023
  • I was responsible to plan and lead sessions that increased athletes’ skill levels through targeted drills and games while promoting teamwork and positive attitudes
  • I completed risk assessments before every session and understood the value of them being in place
  • I conducted session plans for the appropriate age and ability of the athlete but always had a contingency plan in place to ensure the session was adaptable at any time for any reason
  • I built strong relationships with the children and parents to ensure the session was in a comfortable environment for all
  • I have experience and am confident working with athletes with disabilities.

Section Leader and Colleague

ASDA
03.2021 - 11.2022
  • My role involved me picking, packing and dispensing customers’ orders
  • I started as a colleague during the global pandemic then progressed to a section leader
  • This left me with the responsibility of ensuring my service is high quality at all points of contact
  • I was required to make quick decisions while following protocols and high standards of hygiene
  • I am required to follow strict time limits to ensure the customers’ shopping is ready for when they require it, which allows me to demonstrate my excellent time management skills
  • I am responsible for the daily running of the department and I ensured all colleagues have the correct and adequate training to complete the job
  • This is a high time demanding role so I am required to stay calm under the pressure and deal with everything in the correct way
  • I completed the staff rotas and ensured I had the correct resources at the right time
  • I ensured that I made customer connections to ensure high customer satisfaction.

Sales Assistant

JD Sports
11.2015 - 06.2021
  • I was trained on all aspects of the job serving the customers, point of sale, warehouse and delivery
  • I was able to work under pressure during busy periods ensuing I was still performing my job at the highest of standards
  • Technical skills and numeracy skills have also been gained in this job while operating point of sales systems and stock checking systems
  • I understood the importance of customer satisfaction so I ensured I performed this at each point of the process to the best of my ability.

Front of House Wait Staff Member

Henrys Coffee Shop
03.2017 - 01.2018
  • Greeted guests, sat at tables and brought orders to assist front of house staff.
  • Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.

Education

Sport Development and Coaching BSc (Hons) -

Abertay University

HND Sports Coaching and Development -

Dundee & Angus college

Health and Food Technology-Higher -

Baldragon Academy, Dundee

Business Management-Higher -

Baldragon Academy, Dundee

Physical Education-Higher -

Baldragon Academy, Dundee

French-Higher -

Baldragon Academy, Dundee

English-National 5 -

Baldragon Academy, Dundee

Maths-National 5 -

Baldragon Academy, Dundee

Hospitality-National 5 -

Baldragon Academy, Dundee

Biology-National 5 -

Baldragon Academy, Dundee

Skills

  • Highly motivated
  • Team player
  • Communication
  • Adaptability
  • Problem solving
  • Time Management
  • Empathy and understanding
  • Leadership qualities
  • Interpersonal Relationships
  • Positive Reinforcement

Police Check

Valid Working with Children Check

Driving Licence

Full UK driving licence and international driving permit

Career Break

I decided to take a break from my career in October 2023 to go travelling around South East Asia to learn about different cultures and explore different parts of the world.

Awards

I was awarded Young Ambassador and Female Student Volunteer of the year, for my contribution to the sporting community. In 2018 I completed Camp America; my role was a Tennis Specialist and Athletics Coach. This was self-funded, I travelled alone and recognised my own abilities as an independent, responsible person capable of developing friendships and working as a valued team member.

References

  • Mark Brash, Active School Coordinator, mark.brash@leisureandculturedundee.com
  • Nigel Reynolds, Lead Coach/Mentor, reynolds20@btinternet.com
  • Lisa North, Sport Development Officer, lisa.north@leisureandculturedundee.com
  • Jamie McDonald, National Club Manager, jamie.mcdonald@scottishathletics.org.uk

Timeline

Section Leader and Colleague

ASDA
03.2021 - 11.2022

Front of House Wait Staff Member

Henrys Coffee Shop
03.2017 - 01.2018

Lead Athletics Coach

Leisure and Culture Dundee
11.2015 - 10.2023

Sales Assistant

JD Sports
11.2015 - 06.2021

Sport Development and Coaching BSc (Hons) -

Abertay University

HND Sports Coaching and Development -

Dundee & Angus college

Health and Food Technology-Higher -

Baldragon Academy, Dundee

Business Management-Higher -

Baldragon Academy, Dundee

Physical Education-Higher -

Baldragon Academy, Dundee

French-Higher -

Baldragon Academy, Dundee

English-National 5 -

Baldragon Academy, Dundee

Maths-National 5 -

Baldragon Academy, Dundee

Hospitality-National 5 -

Baldragon Academy, Dundee

Biology-National 5 -

Baldragon Academy, Dundee

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Amy Mollison