AMY MORAN
Sandringham,Australia
Summary
Practical placement and partnership officer at Holmesglen Institute TAFE with a proven track record in developing industry partnerships and ensuring compliance. Successfully created impactful clinical placements that significantly enhance student experiences through effective communication and collaboration. Proficient in various platform systems, with a strong background in customer experience and human resource support to maintain optimal communication and transparency.
Overview
27
27
years of professional experience
Work History
Practical Placement & Partnership Officer
Holmesglen Institute TAFE
Moorabbin, VIC
05.2023 - 07.2025
- Establish and coordinate clinical placements for students with the department and assist in the coordination of a team of clinical facilitators.
- Develop and maintain formal and informal partnerships and relationships between Holmesglen and industry to facilitate clinical work placements.
- Conduct risk assessments on all venues prior to students attending and ensure selected agencies are appropriate to the learning and assessment outcomes required.
- Provide on-call support in relation to student issues arising during work placement and ensure compliance of all student immunization, National Police Records check and Working with Children Check requirements.
- Communicate with students and clinical partners effectively to ensure all clinical placements standards are met and co-ordinate any issue that may arise.
Chiropractic Assistant/Administration Receptionist
Black Rock Chiropractic Centre
Black Rock, VIC
12.2019 - 05.2023
- Administrative support with clinical tasks to ensure practice runs smoothly.
- Meet and greet patients in a warm and friendly manner.
- Booking / confirming appointments (via Cliniko) answering phone calls, processing payments using (Hicaps).
- Processing Medicare Claims via PRODA.
- Preparing treatment rooms for patient examinations as per appointments.
- Conducting interviews with patients and obtaining medical information from patients for practitioner(s).
- Assisting physician with patients in examination systems.
- Maintaining a record of patients’ medical history and analyzing test results, understanding of diagnosing and providing treatments for injuries and ongoing management of conditions.
- Management of day-to-day clinical practice patient and administration applications.
- General Housekeeping Duties.
Flight Attendant
Qantas Airways
06.2002 - 05.2019
- Ensuring Passenger Safety & Comfort.
- Maintaining superior passenger customer service through awareness of people, their needs and expectations at all times.
- Adhere to and comply with all company policy and standard operating procedures at all times.
- Remain current in Aviation emergency procedures, Security, First aid, Dangerous goods and OH&S regulations, with ongoing annual training days with exam proficiency to operate.
- Time Management and contributing to a Team environment effectively under challenging circumstances and events.
- Complying with Aviation regulations and updates to standard.
Food & Beverage Operational Assistant
Baptcare
Camberwell, VIC
06.2008 - 05.2011
- Food preparation & assistance to senior living residents.
- Dining centre supervision and room service set up of trays for evening meals.
- Perform general housekeeping duties according to health and safety standards.
- Diet Care training and understanding.
- Quality Assurance and food induction.
- Infectious control requirements.
Telephone Sales Senior Consultant
Qantas Airways
Camberwell, VIC
09.1998 - 06.2002
- Knowledge of International and Domestic travel requirements including Qantas products and services to suit passenger needs and booking or advising as required.
- Comply with Qantas service standards, corporate OH&S standards and operating systems.
- Assist with new hire on the job coaching when required.
- High Volume in bound contact centre.
Education
Certificate III - Medical Reception And Terminology, Medical Triage & Customer Service
Wesley Institute of Education
09-2019
Certificate III - Aged Care
Compass College/Baptcare
01-2010
Diploma - Airline Operations, Safety And Development, Aviation Systems
Qantas College
07-2002
Diploma - Human Resources Development
Qantas College
07-1998
Diploma Travel & Tourism - Tourism And Travel Management
Hales College
Melbourne, VIC07-1996
Diploma Business Administration -
RMIT University
Melbourne, VIC01-1993
Skills
- Customer experience
- Patient care
- Service excellence
- Adaptability/Reliability
- Team collaboration
- Effective Communication
- Partnership Development
- Compliance manangement
- TIme management
- Administrative Support
- Interpersonal Skills
- Organisational skills
- Clinic management systems
- Resource allocation
Accomplishments
- Certificate in Qantas Cabin services, safety and development.
- Mary Gober MGI learning & skills.
- Aviation First Aid and current CPR skills.
- Assisted with on job coaching for new hire cabin crew mentor program.
- Stand Up Paddle Board Instructor.
- Holmesglen TAFE Integrity Award 2024.
References
On Request
Other Professional Development
- Stand Up Paddle Board Instructor Sandringham (seasonal).
- Volunteer UNICEF foundation, representative Qantas Good Friday Charity Flights.
- Speak Japanese.
- Hold Current First Aid / CPR certificate.
- Responsible Service of Alcohol certificate.
- Mittagundi Outdoor Education Centre volunteer.
- Member of Sandringham Stand Up Paddle Board Group.
- Saint Kilda Football Club lifetime member.
- Fully Vaccinated including Booster against COVID-19.
- Working with Children’s check 2023.
- Police Check 2023.
Timeline
Practical Placement & Partnership Officer
Holmesglen Institute TAFE
05.2023 - 07.2025
Chiropractic Assistant/Administration Receptionist
Black Rock Chiropractic Centre
12.2019 - 05.2023
Food & Beverage Operational Assistant
Baptcare
06.2008 - 05.2011
Flight Attendant
Qantas Airways
06.2002 - 05.2019
Telephone Sales Senior Consultant
Qantas Airways
09.1998 - 06.2002
Certificate III - Medical Reception And Terminology, Medical Triage & Customer Service
Wesley Institute of Education
Certificate III - Aged Care
Compass College/Baptcare
Diploma - Airline Operations, Safety And Development, Aviation Systems
Qantas College
Diploma - Human Resources Development
Qantas College
Diploma Travel & Tourism - Tourism And Travel Management
Hales College
Diploma Business Administration -
RMIT University