Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amy Muir

Mount Gravatt East,QLD

Summary

Dynamic operations leader with extensive experience at Betty's Burgers, excelling in financial management and team development. Proven track record in enhancing performance and compliance while overseeing multiple venues. Skilled in recruitment and training, driving operational excellence, and fostering a passionate team culture. Committed to delivering exceptional hospitality experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Trainer

Betty's Burgers
Brisbane, Qld
08.2024 - Current
  • Facilitating workshops for new leaders to provide education on all aspects of the business.
  • Leading a team of dedicated trainers in each restaurant to ensure quality, compliance and a passion for maintaining quality and procedure.
  • Assisted with the creation of effective job aids, such as checklists and process documents, to support operations staff.
  • Overseeing management of the region for several months in the absence of an Operations Manager; being responsible for financial performance, recruitment and facilities management.

General Manager

Betty’s Burgers
Brisbane
06.2020 - 08.2024
  • Upon returning to Brisbane I spent several months across multiple venues as a stand-in manager before taking a permanent role as general manager at Indooroopilly from 10/20. In 12/22 I was part of the team opening a new venue in Mount Gravatt, where I am now located. As GM I am responsible for all venue operations, overseeing five full time leaders and a team of around 45 casuals.

Restaurant/General Manager

Betty’s Burgers
Melbourne
08.2018 - 03.2020
  • Joining the team as an Assistant Manager, I quickly rose through the ranks with the training and support of the Retail Zoo company. I spent 18 months managing the busiest restaurant in the CBD which averaged $400k in sales monthly. I oversaw a team of seven full time leaders and around 70 casual team members. My most recent position was that of General Manager of a newly opened restaurant in Glen Waverly.

Manager/Partner

Café Amba & Bess Bar
South Yarra
02.2017 - 06.2018
  • Managing operations for a boutique cafe, overseeing a team of chefs, developing menus, functions packages, recruitment and training, barista duties, specialty coffee preparation, stock ordering, social media and marketing. Payroll and finance management. During this time I entered in a partnership with the owner to develop and open a second venue on Chapel Street – a bar and functions venue called Bess Bar.

Restaurant Manager

Hello Harry and Junk
Maroochydore
01.2015 - 11.2016
  • Managing the front of house operations for two busy restaurants, heavily involved in menu development with two teams of chefs, hiring and training staff, managing labour and beverage cost within a strict budget setting, stock control and food safety, social media production, traveling to new venues to assist in training and set up of franchises.

Education

Bachelor of Arts -

Griffith University
QLD
01-2009

Skills

  • Financial management; P/Ls, COGs and inventory management, labour control and effective rostering systems
  • Dynamic and confident leadership skills
  • Recruitment
  • Training
  • Performance management
  • Social media management
  • Review platforms
  • Hospitality expertise
  • Fine dining
  • Barista training

Certification

  • First Aid Certificate
  • Food Safety Supervisor Certificate
  • RSA
  • Fire training

Timeline

Operations Trainer

Betty's Burgers
08.2024 - Current

General Manager

Betty’s Burgers
06.2020 - 08.2024

Restaurant/General Manager

Betty’s Burgers
08.2018 - 03.2020

Manager/Partner

Café Amba & Bess Bar
02.2017 - 06.2018

Restaurant Manager

Hello Harry and Junk
01.2015 - 11.2016

Bachelor of Arts -

Griffith University

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Amy Muir