Amy Nelson

• Greeted customers, answered menu questions and responded to complaints.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Prepared food and prepped food truck for service.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Trained new employees to follow established safety and hygiene standards, learn new runs and menu items/prices.
• Maintain cash drawer and eftpos.

• Utilized POS system to handle customer cash and credit card transactions.
• Arranged service desk displays and replenish stock to maintain appearance of store.
• Answered product questions using knowledge of sales and store promotions.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Anticipated guests' needs and delivered excellent customer service.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Served food and beverages promptly with focused attention to customer needs.
• Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas.

⦁ Setting up routes to operate workload in quickest time frame.
⦁ Check loading documents.
⦁ Complete paperwork and use of handheld scanner.
⦁ Providing customer service and advice.
⦁ Excellent time management and organization.

⦁ Loaded truck and properly secured items to prevent damage for deliveries.

• Input financial data and produced reports using MYOB.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Processed payments and documents such as invoices, employee reimbursements, and statements.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Trained staff on operating procedures and company services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas and store with general housekeeping.