Amy Nguyen
Sydney,NSW
Summary
Highly dedicated and reliable Food & Beverage Attendant with over two years of experience working across multiple venues at Crown Sydney, including 88 Noodle Bar, and Silks Restaurant. Known for delivering outstanding customer service, strong teamwork, and taking on higher duties to support daily operations. Proven ability to guide team members, maintain high service standards, and thrive in fast-paced hospitality environments. Ready to step up to a supervisor role to contribute further to the team’s success and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Higher Duties/F&B Attendant | 88 Noodle
Crown
Sydney
02.2023 - Current
- Provide efficient and attentive service in a busy dining venue.
- Frequently take on higher duties, assisting supervisors with daily operations.
- Support new staff training and onboarding to maintain consistent service standards.
- Manage section allocations, coordinate floor operations, and handle guest inquiries.
- Ensure compliance with hygiene, safety, and opening/closing procedures.
- Act as a point of contact between team members and management during peak service periods.
- Maintained a positive, proactive approach while managing service flow under pressure.
F&B Attendant | Silk
Crown
Sydney
10.2022 - 01.2023
- Provide exceptional customer service in a high-end dining environment.
- Take and deliver food and beverage orders promptly and accurately.
- Collaborate with team members to maintain restaurant standards.
- Assist with table settings and ensure dining areas are presented to premium standards.
- Respond to guest requests and special requirements in a professional and timely manner.
F&B Attendant | The Conservatory Restaurant
InterContinental
Sydney
09.2022 - 11.2022
- Provided attentive service to guests dining in a busy breakfast buffet restaurant.
- Assisted guests with seating, menu selections, and special dietary requests.
- Maintained cleanliness, food safety, and presentation of the buffet area throughout service.
- Monitored food stations and worked closely with the kitchen to ensure timely replenishment.
- Handled high guest volumes efficiently, delivering friendly and professional service.
- Supported team members during peak breakfast hours to keep operations smooth and meet guest expectations.
Banquet Team Member
InterContinental
09.2022 - 11.2022
- Assisted with the setup, service, and pack-down of events such as weddings, conferences, and corporate functions.
- Provided professional and courteous service to large groups and VIP guests.
- Coordinated with colleagues and supervisors to ensure smooth event operations and timely service.
- Ensured event areas were presented to high standards before, during, and after functions.
- Adapted quickly to different event styles and guest requirements.
- Maintained a strong focus on guest satisfaction and attention to detail.
Barista
Starbucks
Hanoi, Vietnam
02.2022 - 08.2022
- Prepared a wide range of coffee and tea beverages to brand standards, including espresso-based drinks and customised orders.
- Operated espresso machines, grinders, and brewing equipment efficiently and safely.
- Handled orders and payments accurately through the POS system during peak rush hours.
- Delivered friendly, prompt customer service and maintained positive guest interactions in a high-traffic store.
- Assisted with store opening and closing duties, including stock rotation and cleaning.
- Maintained a clean and organised work area and followed all food safety and hygiene standards.
- Worked collaboratively with team members to meet daily sales targets and ensure smooth store operations.
Education
Master of Information Technology -
Kaplan Business School
Sydney, NSW05-2025
Bachelor of Hospitality And Tourism Management -
National Economics University
Hanoi, Vietnam05-2022
Skills
- Experience working across multiple venues within Crown Sydney, adapting quickly to different teams and service styles
- Frequently trusted with higher duties to support daily operations and ensure smooth service
- Excellent communication and organisational skills with a collaborative, team-focused approach
- Proven ability to train and support new team members to maintain high standards
- Strong attention to detail and commitment to guest satisfaction
- Valid RSA and full Australian working rights
- Thrives in fast-paced, high-volume hospitality environments
Timeline
Higher Duties/F&B Attendant | 88 Noodle
Crown
02.2023 - Current
F&B Attendant | Silk
Crown
10.2022 - 01.2023
F&B Attendant | The Conservatory Restaurant
InterContinental
09.2022 - 11.2022
Banquet Team Member
InterContinental
09.2022 - 11.2022
Barista
Starbucks
02.2022 - 08.2022
Master of Information Technology -
Kaplan Business School
Bachelor of Hospitality And Tourism Management -
National Economics University
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