Amy Nguyen
Altona North,Australia
Summary
Results-driven Customer Service and Sales Professional with over 8 years in luxury beauty and retail. Skilled in building client relationships, exceeding sales targets, and delivering tailored product consultations. Expertise includes makeup artistry, client retention, and upselling. Known for strong communication and thriving in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Beauty Advisor
Gucci Beauty
Melbourne, Australia
12.2021 - Current
- Delivered personalised luxury customer experiences through tailored beauty consultations, enhancing customer satisfaction.
- Provided personalized skincare recommendations to enhance customer satisfaction; makeup and fragrance solutions based on customer needs.
- Conducted makeup demonstrations and educated customers on product application, improving their confidence and product knowledge.
- Built long-term client relationships that fostered repeat business and strengthened customer loyalty.
- Consistently achieve and exceed individual sales targets and KPIs.
- Engaged in promotional events to showcase products and attract new customers. and new product launches to drive brand awareness.
- Maintain visually appealing merchandising standards.
Professional Makeup Artist
Freelance
Melbourne, Australia
04.2021 - Current
- Provide professional makeup services for weddings, formal events and special occasions.
- Created customized makeup looks for various client events and occasions.
- Recommended tailored skincare routines and beauty products to improve clients' overall appearance and confidence.
- Built repeat clientele by delivering exceptional customer service and personalized experiences.
- Guided clients in selecting effective skincare routines and beauty products to enhance their overall appearance.
- Cultivated a loyal client base by consistently delivering high-quality customer service and personalized attention.
Food and Beverage Supervisor
Courtyard by Marriott
West Melbourne, Australia
03.2022 - 07.2024
- Provided friendly, efficient customer service to enhance guest satisfaction.
- Recommended menu items and upsold products to increase sales.
- Created positive customer experiences during busy trading periods
- Delivered friendly and efficient customer service.
- Recommended menu items and upsold products.
- Resolved customer inquiries and complaints efficiently.
- Managed inventory levels and placed orders for supplies.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Trained new hires in proper food handling techniques and safety regulations.
Food & Beverage Team Leader
Four Points by Sheraton
, Australia
12.2018 - 03.2022
- Supervised team of 10 staff members to enhance operational performance.
- Delivered exceptional guest service in a fast-paced environment.
- Resolved customer concerns professionally while maintaining high satisfaction.
- Addressed customer concerns to ensure high satisfaction and loyalty.
- Enhanced guest experience by implementing service excellence standards.
- Maintained operational standards and workplace efficiency.
Food & Beverage Attendant
The Como Melbourne – MGallery by Sofitel
, Australia
11.2017 - 12.2018
- Provided attentive table service, enhancing guest experience and satisfaction.
- Managed cash and EFTPOS transactions with precision, ensuring financial accuracy.
- Promoted daily specials to customers, encouraging engagement and boosting sales. Promoted daily specials to encourage customer engagement and boost sales. to customers and daily specials.
- Handled cash and EFTPOS transactions accurately.
Food & Beverage Attendant
Epicure Catering
, Australia
08.2016 - 11.2017
- Delivered exceptional customer service at premium events, enhancing guest satisfaction.
- Maintained composure under pressure, ensuring seamless guest experiences during high-demand periods.
- Streamlined processes to ensure efficient event operations by helping with food preparation and guest service.
Retail Sales Associate
DM Jewellery Co. Opal Melbourne
Melbourne, Australia
10.2014 - 12.2014
- Guided customers in jewelry selections to enhance shopping experience.
- Upsold complementary products to increase overall sales.
- Upsold products to maximize sales.
- Processed sales transactions while ensuring attractive merchandising displays.
- Processed transactions efficiently using point-of-sale systems.
Retail Makeup Artist
Jo Traikos Promotion Agency
, Australia
- Showcased beauty brands through engaging product demonstrations to attract customer interest.
- Enhanced product visibility and drove sales through targeted customer engagement.
- Promoted beauty brands through product demonstrations.
- Tailored product recommendations to align with individual customer preferences, enhancing customer satisfaction.
Education
Bachelor of Hospitality Administration & Management -
William Angliss Institute
MelbourneCertificate of Makeup Artistry -
Australian Beauty School
MelbourneSkills
- Beauty Product Knowledge
- Luxury Retail Sales
- Sales Target Achievement
- Upselling & Cross-selling
- Product Demonstrations
- Customer Service Excellence
- Client Relationship Management
- Customer Retention
- Complaint Resolution
- Retail Sales Techniques
- CRM Software Usage
- Team Leadership and Training
Accomplishments
- Over 8 years of customer-facing experience.
- Luxury beauty retail experience with Gucci Beauty.
- Strong track record of achieving sales goals and building client loyalty.
- Experienced in luxury retail, hospitality, and professional makeup artistry.
- Proven leadership experience supervising and training teams.
Timeline
Food and Beverage Supervisor
Courtyard by Marriott
03.2022 - 07.2024
Beauty Advisor
Gucci Beauty
12.2021 - Current
Professional Makeup Artist
Freelance
04.2021 - Current
Food & Beverage Team Leader
Four Points by Sheraton
12.2018 - 03.2022
Food & Beverage Attendant
The Como Melbourne – MGallery by Sofitel
11.2017 - 12.2018
Food & Beverage Attendant
Epicure Catering
08.2016 - 11.2017
Retail Sales Associate
DM Jewellery Co. Opal Melbourne
10.2014 - 12.2014
Retail Makeup Artist
Jo Traikos Promotion Agency
Bachelor of Hospitality Administration & Management -
William Angliss Institute
Certificate of Makeup Artistry -
Australian Beauty School