Amy Nicolls

● A People leader who creates a safe environment for the team to be themselves. This in turn allows everyone to be their best self and grow their career to its full potential.

● Leads with care at all times and creates an open environment where the team feels comfortable to reach out for help and support and discuss their concerns.

● Demonstrates accountability for results and KPI’s and has a proven track record for achieving targets

● Able to develop business strategies and set milestones to ensure delivery.

● Lateral thinking problem solving skills. Always looking to improve operations through consultation and seeking win-win solutions to drive better outcomes.

● Is comfortable with ambiguity and can cut through the noise to see the key issue and work with the team in collaboration to resolve the issue.

● Is composed and remains calm through adversity which allows the team to remain calm and work through the issues at hand without distraction.

● Communicates the reasons why we do things, then empowers the team to deliver their role. This promotes an environment for the team to suggest ideas and solutions to further improve outcomes.

● Identifies, supports and develops talent and coaches teams to drive their own careers and successes.

● Strong facilitation and group coaching skills and has an ability to add humour at appropriate levels to ensure a balance of success and fun in the workplace.

● Customer focused decision maker, which always delivers great long term outcomes

● Excellent conflict resolution and mediation skills

● Ability to prioritise and deliver multiple financial metrics and competing entities.

• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Approved regular payroll submissions for employees.