Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Nielsen

Bribie Island ,QLD

Summary

Hardworking team member with an engaging personality with four years of experience in FOH. Works great with team members and seeks out customer service moments, while easily transitioning between different positions to meet demand. Stay current on menu items and consistently needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Employee

Coffee Club Cafe
04.2023 - 03.2024
  • Accurately operated cash register to process customer payments.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.

Barista

Zouki Cafe
07.2022 - 01.2023
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Front of House Employee

Golden Prawn
08.2020 - 01.2022
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Bribie Island State High School
Bongaree, QLD

Skills

  • Confident speaking face to face with people
  • Friendly, patient & customer focused
  • Proficient with cash handling, Eftpos & taking phone orders
  • Food Safety/Hygiene trained
  • Experienced Microsoft Office Suite/Social Media platforms
  • Stock ordering/receiving
  • RSA (Responsible service of alcohol) trained
  • Drivers Licence

Certification

  • Fully Immunised/Vaccinated
  • RSA Responsible service of alcohol
  • Barista basics
  • Food safety
  • Current Police Clearance

Timeline

Front of House Employee

Coffee Club Cafe
04.2023 - 03.2024

Barista

Zouki Cafe
07.2022 - 01.2023

Front of House Employee

Golden Prawn
08.2020 - 01.2022

Bribie Island State High School

Similar Profiles

CREATE PROFILE
Amy Nielsen