Amy Nugent
Sydney ,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Retail professional prepared to excel in store management roles, bringing valuable experience in team leadership and operational efficiency. Known for fostering collaborative environments and consistently achieving business results. Dependable and adaptable with focus on customer service and staff development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Store Manager
Lion and Buffalo
01.2024 - 06.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
- Approved regular payroll submissions for employees.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Store manager
COHORT CAFE
06.2023 - 12.2023
- I am responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members
- I also have to ensure that the cafe abides by all applicable laws and promotes an enjoyable dining experience with excellent customer service
- I also ensure that the overall operation of the workplace runs smoothly everyday
- As store Manager I report to the Ariel Manager about my day-to-day work, I assist customers and staff and help cafe staff with all operations.
- I connect with kitchen staff to ensure all food and materials are available.
- I do multiple orders a week to help the cafe run smoothly.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Landscaping
SHARP LANDSCAPING
04.2023 - 06.2023
- Landscaping in various areas around Sydney including the parramatta light rail
- Superior ability to work in a variety of extreme hot temperatures
- Oversee general appearance and health of garden plants and trees
- Operate all ground and gardening equipment safely and effectively
- Planted trees and trimmed branches from exsisting ones
- Adhered predetermined landscaping designs in all maintenance tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Prepared soil for planting and sowing.
- Inspected gardens for pests, weeds and diseases.
Air hostess
QATAR AIRWAYS
01.2022 - 10.2022
- Communicated the important safety procedures that passengers will need to follow during the flight
- Assisting passengers with any questions or concerns they may have
- Serve meals and beverages to each passenger multiple times during the flight then collect any garbage to maintain the cleanliness of the plane
- Interact with multi-cultural people in a friendly, helpful manner
- Flexible schedule, able to preform job responsibilities no matter the time of day depending if your flight is during the night or in the middle of the day
- Strong understanding of what to do in case of an emergency
- Work calm under pressure and take action straight away.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Completed pre-flight safety checks to reinforce passenger safety.
- Collaborated with flight crew to maximize smooth and safe flights.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Used excellent customer service skills in addressing passengers' needs.
- Responded to passenger emergencies to provide first aid.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Store manager
TRIBE HOSPITALITY
06.2013 - 01.2022
- Completed series of training sessions to advance from a kitchen porter to a barista/floor staff to Store Manager
- Interviewed, Hired, trained and evaluated over 30 associates and led weekly store meetings for employees
- Built loyal customer base by delivering excellent service and making them feel comfortable in the café
- Maintained daily record of all transactions that came through
- Tribe hospitality have 7 cafes in Galway and I helped open new store locations and assisted in recruiting and training new staff
- Managed staff scheduling and payroll to optimize performance
- Managed day-to-day operations for the Café with up to €60.000+ in monthly sales
- Managed team of 30+ employees in the past 4 years
- Maintained first-class café cleanliness and food safety procedures
- Created rosters on fortnight basis using excel
- Supervised daily activities of 8 staff per day
- Worked collaboratively with other chefs and suppliers to develop menus using fresh, seasonal produce
- Served 30+ customers per 20 minutes
- Organized special events in the café, including charity events, corporate luncheons, Easter egg hunts, mental health awareness night time café, Santa's helpers during Christmas period
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the café
- Promoted business through participation in and sponsorship of community events, including down syndrome Ireland, act for meningitis's, mental health awareness
- I also sponsor the main college in Galway with any of their events happening
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Reconciled cash and credit card transactions to maintain accurate records
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Education
Leaving certificate -
Taylor’s hill
Diploma in Applied social studies -
GTI Galway
05.2016
Skills
- Employee Training
- Promotional Planning
- Customer Service Management
- Supply Ordering
- POS Systems
- Report Generation
- Loss Prevention
- Personnel Development
- Process Improvements
- Maximizing Profitability
- Recruiting and Hiring
- Relationship Building and Management
- Performance Reviews
- Store Displays
- Team Building and Leadership
- Documentation and Reporting
- Store Opening and Closing
- Staff Supervision
- Employee Terminations
- Team Leadership
- Flexible Schedule
- Special Events
- Delegating Work
- Customer Response
- Customer Service
- Problem-Solving
- Cash Management
- Friendly and Positive
- Multitasking Abilities
- Time Management
- Staff Training
- Organizational Skills
- POS systems operations
- Store operations
- Training and mentoring
Additional Information
I have the experience behind me to build relationships with clients and have a “can do” attitude towards everything I put my mind to. I am looking to start something new. I absolutely love customer services but also have a huge interest in travel and property which I think would tie in very well together.
Certification
- First Aid Certification
- Real estate certification of registration.
- Licence to fly
Timeline
General Store Manager
Lion and Buffalo
01.2024 - 06.2024
Store manager
COHORT CAFE
06.2023 - 12.2023
Landscaping
SHARP LANDSCAPING
04.2023 - 06.2023
Air hostess
QATAR AIRWAYS
01.2022 - 10.2022
Store manager
TRIBE HOSPITALITY
06.2013 - 01.2022
Diploma in Applied social studies -
GTI Galway
- First Aid Certification
- Real estate certification of registration.
- Licence to fly
Leaving certificate -
Taylor’s hill
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