AMY O'LOUGHLIN
Coogee,NSW
Summary
Dynamic professional with a demonstrated ability to adapt to a broad range of expertise across client success, sales & marketing. Experienced in thriving within both start-up environments and large-scale organisations.
Overview
7
7
years of professional experience
Work History
Customer Service & Sales Officer
The Tax Institute
07.2024 - Current
- Handled inbound queries from members, resolving issues swiftly to maintain high satisfaction levels.
- Managed membership renewals and event registrations, ensuring accuracy and timely processing.
- Conducted outbound calls to lapsed members, successfully retaining memberships and driving renewals.
Data Entry Officer (Temporary)
Business & Events Sydney
06.2024 - 06.2024
- Conducted an extensive audit of the industry database on Salesforce, enhancing data integrity and reliability.
Client Success Manager
WEARE8
12.2023 - 06.2024
- Driving campaign success, ensuring that performance criteria are consistently achieved to exceed client expectations.
- Collaborating with Client Partners to develop compelling responses to client briefs, showcasing the platform's unique advertising capabilities and winning new bookings.
- Educating clients on technical and optimization strategies to maximize campaign performance and ROI.
- Creating and delivering comprehensive Post-Campaign Reports to clients, presenting insights and recommendations for future campaigns either face-to-face or via virtual meetings.
- Providing daily and monthly revenue forecasting, reporting internally to management to inform strategic decision-making.
- Generating monthly invoices and proactively follow up on outstanding payments to ensure timely collection.
Receptionist
TDM Growth Partners
03.2023 - 06.2023
- Provided a warm and welcoming experience at TDM to external guests and visitors
- Coordinated meeting room calendar and managed any meeting room IT related issues
- Managed other team ad hoc requirements including catering, kitchen & stationary orders, mail postage & event set-up.
Senior Customer Success Manager
Onclusive
03.2022 - 10.2022
- Led the management of key Irish PR agency clients, driving significant revenue growth and enhancing account performance.
- Partnered with the UK PR Business Development team in London to design and implement a strategic plan that expanded our Irish PR client portfolio.
- Collaborated with the Marketing team to launch a targeted promotional campaign, increasing brand awareness and contributing to a €11k boost in revenue.
- Delivered comprehensive qualitative and quantitative reports, providing clients with deeper insights into the effectiveness of their communication strategies.
- Mentored and trained junior CSMs, offering weekly coaching sessions to enhance team performance and development.
Customer Success Manager
Onclusive (Formerly Kantar Media)
09.2020 - 02.2022
- Fostered strong client relationships through proactive engagement and regular review meetings, achieving a remarkable 97% customer retention rate in 2021.
- Resolved complex client issues by effectively escalating them and identifying solutions, leading to increased client satisfaction.
- Drove both company and client growth by consistently surpassing quarterly up-sell and renewal targets, including doubling the annual spend of a major pharma client with a €6.5k opportunity.
- Led client onboarding and conducted monthly platform training webinars, resulting in a 60% increase in platform usage.
Marketing & Aftersales Intern
Volkswagen Group Ireland
06.2017 - 07.2018
- Supporting the Marketing Communications Manager with day-to-day marketing activities
- For example, I was responsible for creating the landing page on our website for our 'SEAT Six Day Sales Event' tactical campaign
- Assisted in planning and coordinating events, product launches and activations, where responsibilities included placing orders for POS, managing RSVP lists, liaising with events partners, and organizing transport & accommodation for attendees
- Partnering with agencies across paid, earned, and owned media to ensure that campaign deliverables were being met on time
- Supporting our Dealer Network with local marketing activity and liaising with relevant suppliers to ensure these were executed and delivered in a timely manner
- Planning and scheduling content for the SEAT IRL Social Media Accounts, as well as, managing the SEAT IRL website.
Education
Bachelor of Science - Marketing, Innovation & Technology
Dublin City University
Dublin, Ireland05.2019
Skills
- Microsoft Office
- Google Workspace
- Salesforce
- Xero
- Adobe Illustrator
- JIRA
- Canva
Timeline
Customer Service & Sales Officer
The Tax Institute
07.2024 - Current
Data Entry Officer (Temporary)
Business & Events Sydney
06.2024 - 06.2024
Client Success Manager
WEARE8
12.2023 - 06.2024
Receptionist
TDM Growth Partners
03.2023 - 06.2023
Senior Customer Success Manager
Onclusive
03.2022 - 10.2022
Customer Success Manager
Onclusive (Formerly Kantar Media)
09.2020 - 02.2022
Marketing & Aftersales Intern
Volkswagen Group Ireland
06.2017 - 07.2018
Bachelor of Science - Marketing, Innovation & Technology
Dublin City University
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