Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Owen

Perth,WA

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Have the willingness to take on added responsibilities to meet team goals. Further, I possess a strong foundation in customer service, team leadership, and operational efficiency. I am known for my outstanding communication and interpersonal abilities, and excel in creating a welcoming atmosphere and ensuring guest satisfaction. I am eager to contribute my skills and expertise to a dynamic hospitality environment, and seeking a role where I can contribute to the success of a reputable establishment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Au Pair

Sarah Anthony
06.2023 - Current
  • Prepare healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Keeping children's areas neat and clean.
  • Assist with housework such as laundry and cooking.
  • Implementing daily routine to maintain structure and stability
  • Develop creative activities to encourage physical, social and emotional growth.

Support Worker

Gwynedd Council
06.2021 - 06.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Ran a successful social club for adults with learning disabilities every Wednesday.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

Cleaner

Tracey Jane Cleaning Services
04.2018 - 09.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

Martial Arts Instructor

Pritchard's Martial Arts
06.2015 - 09.2017
  • Coached new students by breaking down techniques into simple moves.
  • Instructed on proper breathing techniques, stances, and forms.
  • Taught both core principles and fighting techniques to students of all levels.
  • Promoted positive and inclusive environment by demonstrating discipline and respect to support students.
  • Provided feedback and corrections to improve students' skills and techniques.
  • Evaluated student performance to determine promotion in rank.
  • Developed interactive and dynamic class structure and format to keep students engaged and motivated.

Cafe Assistant

Palas Caffi
01.2015 - 01.2016
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.

Education

Master of Science - Clinical And Health Psychology

Bangor University
Bangor, North Wales
09.2022

Bachelor of Science - Psychology

Bangor University
Bangor, North Wales
05.2021

Skills

  • Exceptional interpersonal and communication skills
  • Ability to work effectively as part of a team
  • Quick decision-making in a fast-paced environment
  • Thoroughness in maintaining cleanliness and presentation standards
  • Awareness of safety protocols and emergency procedures
  • Calm and positive demeanor in handling guest inquiries and concerns
  • Adherence to schedules and deadlines

Certification

  • Applied Suicide Intervention Skills (ASIST) Training
  • Epilepsy Awareness Training
  • Safeguarding
  • Emergency First Aid
  • Makaton Workshop

Timeline

Au Pair

Sarah Anthony
06.2023 - Current

Support Worker

Gwynedd Council
06.2021 - 06.2023

Cleaner

Tracey Jane Cleaning Services
04.2018 - 09.2020

Martial Arts Instructor

Pritchard's Martial Arts
06.2015 - 09.2017

Cafe Assistant

Palas Caffi
01.2015 - 01.2016

Master of Science - Clinical And Health Psychology

Bangor University

Bachelor of Science - Psychology

Bangor University

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Amy Owen