Amy Pham

• Provide executive-level administrative and operational support, managing schedules, travel, and confidential correspondence.
• Coordinate projects, track deliverables, and assist in budget planning to ensure financial and operational efficiency.
• Oversee procurement and resource allocation, liaising with vendors and internal teams to support institute initiatives.
• Organise events, workshops, and high-level meetings, handling logistics, stakeholder engagement, and reporting.
• Support recruitment, onboarding, and workforce planning, ensuring compliance with HR procedures.
• Act as a key liaison for internal and external stakeholders, managing communications and streamlining processes for leadership.
• Assist in strategic planning, workflow optimisation, and implementation of best practices to improve operational effectiveness.

• Collaborated with Sales and Delivery teams to ensure accurate documentation at the point of sale.
• Worked with Finance and IT teams to ensure flawless order and payment capture.
• Organised high-priority meetings and managed executive calendars using Microsoft Outlook and Teams.
• Developed a training plan and tracker in Excel, boosting team performance by 30%.
• Automated invoicing processes, reducing manual work by 50% and increasing accuracy.
• Participated in Women for Tesla volunteer initiatives, promoting diversity and inclusion.
• Developed and implemented automated workflows, improving financial reporting accuracy by 25%
• Partnered with end-users to support effective adoption of Finance systems through training and administrative support.

Managed cross-departmental order inquiries, enhancing process efficiency by 20%. Developed a comprehensive fee database for vehicle purchases in AU and NZ.

• Maintained 100% compliance with the Motor Car Traders Act in vehicle registration processes.
• Developed and maintained relationships with vendors and partners such as NRMA, LicenSys INTERACT, Dealer Online, Revenue NSW, etc.
• Achieved 99% accuracy in registration documents by handling customer paperwork efficiently.
  
• Increased financial accuracy by 20% through effective fee tracking and compliance.
  
• Created advanced Excel tools to automate registration tasks, reducing workload by 40%.
• Conducted regular audits to ensure compliance with regulations and standards.

• Independently managed daily tasks, ensuring timely completion as the sole department member.
• Oversaw stock delivery and maintained effective communication through email follow-ups.
• Conducted cycle counts and investigated discrepancies, ensuring accurate stock records.
• Organised and led bi-annual stock takes, ensuring comprehensive inventory accuracy.
• Managed administrative duties, including diary management and office supply organisation.

• Managed daily store operations, including cash register control, product display, and inventory tracking.
• Maintained client relationships by providing professional advice and follow-up services.
• Achieved sales margin targets and supported brand store management.