Summary
Overview
Work History
Education
Skills
Timeline
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Amy Pham

Sydney,Australia

Summary

Customer-focused professional with proven experience in financial services and client relationship management. Skilled in delivering exceptional customer service while managing financial transactions and building professional relationships. Experienced in financial systems with strong communication abilities. Passionate about helping customers achieve their banking goals and known for adaptability, resilience, and a positive can-do attitude in dynamic banking environments.

Overview

2
2
years of professional experience

Work History

Account Payables

Lansvale Motor Group
02.2025 - Current
  • Review invoices for accuracy and payment timing, prioritize based on due dates, and enter data into the company system
  • Reconcile vendor accounts and bank statements daily to ensure accuracy and resolve discrepancies
  • Investigate and resolve unpaid invoices by communicating with vendors and internal teams
  • Process credit card expenses and employee reimbursements
  • Prepare invoices for payment approval and coordinate with management for authorization
  • Assist with debt collection by contacting debtors regarding overdue accounts, negotiating payment plans, and maintaining detailed records of collection activities and debtor communications
  • Provide additional administrative support to the team

Sales Professional

David Jones
10.2023 - 04.2025
  • Built strong customer relationships through personalized service and product recommendations to ensure customer satisfaction
  • Delivered exceptional customer service across multiple channels including in-person, phone, and online order management, ensuring consistent service quality
  • Processed diverse payment methods (cash, card, mobile payments) while maintaining 100% accuracy in daily till reconciliation
  • Effectively handled customer complaints and returns with professionalism, turning challenging situations into positive customer experiences
  • Worked collaboratively with team members to execute store events, and seasonal sales initiatives
  • Provided expert advice on pricing, delivery timelines, and product specifications to help customers make informed purchasing decisions
  • Thrived in fast-paced retail environment with changing priorities, consistently maintaining high performance standards during peak periods

Education

Bachelor of Banking and Finance -

University of Banking And Finance
08-2022

Skills

  • Proven track record of delivering exceptional service while building and maintaining professional relationships with vendors, clients, and internal stakeholders
  • Demonstrated experience meeting deadlines and performance targets in fast-paced financial environments
  • Skilled in MYOB, ERA, Pentana System, and advanced Microsoft Office (Word, Excel, PowerPoint)
  • Comprehensive knowledge of financial procedures, invoice processing, and account reconciliation
  • Excellent verbal and written communication with ability to explain financial processes clearly to diverse audiences
  • Collaborative team player willing to assist colleagues while supporting business operations through accurate financial processing
  • Strong ability to manage multiple priorities and work effectively under pressure
  • Thrive in dynamic environments with changing priorities and diverse daily tasks
  • Capable of working autonomously while seeking guidance when needed and maintaining high performance standards
  • Experience supporting operations through professional client communication and efficient financial processing

Timeline

Account Payables

Lansvale Motor Group
02.2025 - Current

Sales Professional

David Jones
10.2023 - 04.2025

Bachelor of Banking and Finance -

University of Banking And Finance

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Amy Pham